Billing & Payment
Droom settles payment with sellers/dealers on a weekly basis. All orders marked as complete by Monday night are eligible for weekly payment in the upcoming cycle, where payments are released every Wednesday.
What all is included in Payment from Droom?
Commitment Fee (Token Amount) paid by the buyer to Droom and then Droom adjusts Selling Service Fee and GST after completion of the order and pays the rest amount to the seller.
Any Droom funded coupon amount
Any Droom partner funded amount
Adjustment (negative) for any cancellation, dispute or refund attributed to seller
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How does Billing & Payment at Droom work?
Droom collects Commitment Fee (Token Amount) - 3% of selling price from the buyer.
Droom charges Selling service fee + GST. Selling Service fee is a combined fee that includes Take rate (starting at 4% depending upon the category), Listing conversion fee (starting `9 depending upon the category), Licensing fee (select categories like Eco inspection report) and Royalty fee (select categories like helmet, car perfumes).
In some of Droom’s merchandising and promotional programs, buyers pay the full price on Droom’s platform.
In case a seller has received any Droom coupon or marketing support, Droom will make the payment for the coupon or marketing support as part of its weekly payment cycles after deducting any applicable GST.
Droom will deduct any cancellation fees from the seller in case the buyer paid the Commitment Fee, but the product is no longer available with the seller.
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How frequently does Droom make payments to sellers/dealers?
Droom follows a weekly payment cycle for first fortnight and bi-weekly in second fortnight that means a seller’s orders that are completed in first fortnight get settled on weekly basis and orders that are settled in second fortnight will be settled on bi-weekly basis. Droom follows a Wednesday cycle in the first fortnight and Wednesday and Friday cycle in second fortnight i.e. Droom releases payment instructions to the bank on each Wednesday and Friday (second fortnight) for orders completed on or before Monday of that week. In the Wednesday payment cycle the seller will get paid for the items sold a week prior which have been marked as complete. Please note that seller will get paid only for those orders that have been marked as complete
Payment Cycle Wednesday Friday
First Fortnight

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Second Fortnight

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CANCELLATION, RETURN AND REFUND POLICY
To maintain the true marketplace spirit, Droom penalizes sellers for transactions not completed, in case a transaction is not completed for reasons such as
Order canceled by seller due to non-availability of the listing, significantly different listing than shown, pricing issues, wrong information shared, no response from seller, misleading disclosures and more
Dispute settled against the seller
The selling service fee (depending upon the category) will be deducted as a Cancellation fee or fine from the seller.
As far as the return or refund for the Final Value Payment (Selling Price minus Token Amount) of the vehicle is concerned, it is strictly between a buyer and seller and Droom takes no responsibility in helping, enabling or enforcing return or refund.
Adherence to Seller Declaration
A seller must ensure that all the listing details provided by him/her are correct and authentic. He/she must price the vehicle responsibly and must not tamper with the odometer. If at any time, we or the buyer find out that the odometer has been tampered with, then a seller is liable to pay Droom, the difference between the price at which the vehicle was sold and the OBV price of the same vehicle based on actual KMs driven at the time of the sale. Droom shall thereafter transfer the difference to the buyer.
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