The Token Amount for the buyer is fully refundable (no questions asked) and covered under Droom Buyer Protection in all the cases until or unless transaction is not completed. The refund is initiated within 5 business days after the cancellation of the order. After 5 business days, the initiation of refund shall vary on a case to case basis solely at Droom's discretion and decision of Droom shall be final and binding.
To maintain the true marketplace spirit, Droom penalises sellers for the transactions not completed, due to the seller's fault. In case a transaction is not completed for reasons as:
The selling service fee, which includes seller Take Rate by category, Listing conversion fee by category, Royalty fee (on select categories only) and/or Licensing fee (on select categories only) plus applicable taxes will be deducted as Cancellation fee or fine from the seller. Similarly, Droom does not take any responsibility in return and/or replacement of any item bought on the Droom platform. The return and/or replacement decision strictly lies between a buyer and a seller.
Droom is responsible only for refunding the Token Amount paid by the buyer, if the transaction is not complete and the buyer requests the refund. The return or refund for the Final Value Payment (Selling Price minus Token Amount) of the vehicle is not Droom responsibility. The buyer is responsible to inspect the vehicle and documents to his satisfaction before taking delivery of the vehicle.
A seller must ensure that all the listing details provided by him/her are correct and authentic. He/she must price the vehicle responsibly and must not tamper the odometer. If at any time, we or the buyer find out that the odometer has been tampered with, then a seller is liable to pay Droom, the difference between the price at which the vehicle was sold and the OBV price of the same vehicle based on actual KMs driven at the time of the sale. Droom shall thereafter transfer the difference to the buyer.
Droom is a tech and AI-driven 21st-century futuristic online platform revolutionizing the Indian automotive market. Droom is the only online automobile platform in India that sells both used and new automobiles and everything from bicycles to planes. Droom has helped 2.5million+ customers buy, sell, finance, insure, or inspect/certify vehicles with trust, convenience, and peace of mind backed by Droom’s managed marketplace platform and proprietary tech & AI-driven ecosystem of products and services.