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FAQs

FASTag is a reloadable tag which will be affixed to the vehicle’s windscreen, so that while crossing the toll plaza the toll charges are auto deducted through the tag. This allows to avoid cash transaction and pay the toll fee without stopping. The tag uses Radio-frequency Identification (RFID) technology and is linked to a prepaid account from which the applicable toll amount is deducted.

The benefits of using FASTag are:

  1. FASTag is scanned by the tag reader at the toll plaza and toll amount is automatically deducted
  2. Online top-up of FASTag wallet account through UPI/Credit Card /Debit Card/Net Banking
  3. 5 years tag validity
  4. Customer support available anytime
  5. Portal available to track the transactions
  6. SMS alerts on the transactions
  7. View transaction history electronically
  8. Missed call facility for wallet balance on SMS

Yes, the Government of India has made FASTag mandatory from 2021 for all four-wheelers and big vehicles. There will be penalty charges of double toll fees, if there is no FASTag or it is non-functional.

Security Deposit in FASTag is taken by bank, because if customer defaults in payment, banks can adjust the dues from their security deposit.

The benefits of buying FASTag from Droom, are:

  • Minimal documents - only KYC required
  • Online paperless issuance & contactless delivery of FASTag
  • Multiple recharge options
  • Smart portfolio dashboard for checking transaction report
  • SMS alerts & 24X7 customer support
  • Dedicated support team for customers

No, you need two separate FASTags for two vehicles.

Your FASTag will be delivered within 7 working days.

Your FASTag will be delivered to your address provided by you during placing the order.

Once the fee is deducted from your FASTag account, you will receive SMS from the bank or service provider. You can also check the balance by logging into you FASTag account provided by the Bank or Service provider.

Monthly pass for FASTag is available with few toll plaza, you can check and avail on NHAI website.

There may be some additional charges to recharge the FASTag account if you recharge through certain channels. So, recharge via UPI/BillPay to avoid any convenience charges.

In the FASTag wallet, a minimum amount needs to be maintained. If the balance of the wallet goes below the assigned amount, then your FASTag will show Low Balance. You need to recharge at that moment to cross any toll further.

Yes, FASTag will work on all toll plazas of National highways and a few State Highways. You can check the list of FASTag enabled toll plazas on bank's or Service Provider’s website.

There will be no issue as FASTag is not city specific. It will work fine on all enabled toll plazas.

Tag blacklisted means vehicle not allowed to pay through FASTag at the toll plaza. It can be due to several reasons like Tag does not have sufficient balance, rule violation complaint registered by the law enforcement agencies. You should call the customer call number of bank or service provider in such conditions.

Return journey of FASTag is configured at toll plaza acquiring bank system. The acquiring bank calculates the return journey based on toll plaza fare rules and transaction time.

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