Droom provides an online platform for buyers and sellers to connect, buy and sell products. Droom disclaims any claims that may arise from any products sold or offered for sale on the platform
Limited quantity products or until sold
Shipping charges may vary from product to product & will be mentioned explicitly on every product page
Order can be cancelled within the first 5 Hrs after selecting the relevant reason, post which a dispute needs to be raised using My account
The courier partner will make 3 attempts to deliver the order, after that the order will be returned to the origin. The buyer needs to place a new order and the existing order will get cancelled
Once the order is placed the shipping address cannot be changed
Single order for a discounted product per registered user
Shipping cost per product will be additional and will mentioned on the product/listing page.
Shipping charges are non-refundable in case the order gets cancelled
Droom's buyer verification process will be before and/or after the transaction and can be on the phone or in person
Droom reserve the right to cancel your order and refund you the amount without explaining any reason(s)
Droom may not approve any transactions unless they go through Droom's verification process
In case the order is executed without going through the verification process, then Droom will not be liable to pay for the same
If Droom finds any cheating, fictitious transactions, collusion, or any other malpractices, then Droom deserves the right to cancel any such transactions
Droom does not take any responsibilities of the item condition, authenticity
Full transaction is considered closed once buyer provides acknowledgement of the shipment
Products can only be bought with the payment method and options mentioned in listing details or deal page
Please refer to FAQ's section for any other information
Droom's decision is final in case of any dispute, please consult our support team for any issues at 1800 407 070707
Q) Can I change the shipping address of the order?
Q) Do you provide warranty/guarantee for merchandise?
Q) What are the shipping charges I need to pay for an order?
Ans) Shipping charges may vary from product to product & will be mentioned on the product page
Q) My order is placed. What happens next?
Ans) You will be notified through Email/SMS after your order is placed
Q) Can I cancel an order?
Ans) Yes, the order can be cancelled within the first 5 hrs after selecting the relevant reason, post which a dispute needs to be raised using My account. However, once an order is shipped, it can not be cancelled.
Q) Do you deliver out of India?
Q) What happens if I am not available when you deliver the merchandise?
Ans) The courier partner will make 3 attempts to deliver the order, after that the order will be returned to the origin. The buyer needs to place a new order and the existing order will get cancelled.
Q) Are there any additional charges?
Ans) Shipping charges are applicable with every order and will be mentioned explicitly on every product page.
Q) How can I track my order?
Ans) Once the order is shipped, you can check the AWB number under My Account to track your order.
Q) What is the stipulated delivery time for an order?
Ans) It might take 15 – 20 working days to deliver an order.
Q) What is the validity of promotional coupons?
Ans) The coupons are limited-time promotions and their validity is explicitly specified. You can also check terms and condition of each promotion for more details
Q) What are the terms and condition of coupons?
Ans) The terms and conditions vary for each promotion or offer. Terms and conditions for every promotion is specified during the promotion campaign.
Q) Where do I apply the promotional voucher?
Ans) Add product(s) to your cart and proceed to checkout, on the checkout page enter coupon code in apply promo code section.
Q) What happens if my debit/credit card has been compromised while making a payment online?
Ans) We do not collect or store your credit card information. If you suspect any fraudulent activity then please report this to your bank immediately.
Q) What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?
Ans) If your card is debited and no order has been placed, then please check with your bank/credit card provider as money debited on a failed transaction are rolled back into your account within 7 business days. The time taken may vary from bank to bank and unfortunately, we won't be able to expedite this. Please contact your bank for updates.
Q) What happens to my money if my order is automatically cancelled due to fail to deliver reason?
Ans) Your money will be refunded to you as per Droom’s refund policy.
Q) What should I do if my order is received in a damaged condition?
Ans) We provide our customers with best user experience and put our best efforts to deliver the product in its best shape and size. However, in a rare case if you happen to receive a damaged or defective product, then please notify us within 5 days of delivery of shipment.
Q) What should I do if I receive a different item from the one that I have ordered?
Ans) We provide our customers with best user experience and put our best efforts to deliver the right product to customer. However in a rare case where you happen to receive a different product from what you had ordered, please notify us within 5 days of delivery of shipment. .
Q) Will I get refund of my Shipping Charges in case of return?
Ans) Yes, shipping charges are refundable in case of return.