Last Updated on: 1 st June 2023

This section pertains to the Privacy Policy of website and other owned and operated sub-domain(s) and page(s) mobile application of Droom Technology Limited (hereinafter collectively referred to as "Platform"). Through the Platform we provide access to users to the products and services available therein (collectively referred to as "Services").

The Platform is owned and operated by Droom Technology Limited, (formerly known as Droom Technology Private Limited), a company incorporated under the Companies Act, 2013 with its registered office at 90/31B, First Floor, Malviya Nagar, New Delhi 100017, New Delhi, India and corporate office at Plot No. 77-A, Building -1, Iffco Road, Sector 18, Gurugram, Haryana- 122015, India (hereinafter referred to as "Droom"/”Company”). Our Privacy Policy is incorporated as part of the Platform Terms of Use.

We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read this Privacy Policy and our Terms of Use carefully before using our Services. By using the Platform’s Services, you agree to the provisions of this Privacy Policy. If you do not want to be bound by our Privacy Policy, please do not use our Services.

The term “we”/ “us” / “our” used in this document refer to Droom and "you" / "your" / "yourself" refer to the users, who visit or access or use or avail any service (collectively “usage”).



Our Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

By visiting this Platform/downloading the Droom mobile application you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not download, use or access our Platform. By mere use of the Platform, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.


This Privacy Policy extends to both, users who visit the Platform but do not transact business on the Platform and as well as users who are registered on the Platform and transact business on the Platform. When you use our Platform, we collect and store your personal information which is provided by you from time to time. We may also share your Personal or non-Personal information where it is required and share the same with third Parties for providing you the product or service and you provide us, your unconditional consent to do the same. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide Services and features that most likely meet your needs, and to customize our Platform to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

In general, you can browse the Platform without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are mandatory/ required and which fields are optional. You always have the option to not provide information by choosing not to use a particular Service or feature on the Platform. We may automatically track certain information about you based upon your behaviour on our Platform. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include, but is not limited to, the URL that you just came from (whether this URL is on our Platform or not), which URL you next go to (whether this URL is on our Platform or not), your computer browser information, and your IP address.

By using the Platform or the Services, you consent to collection, storage, and use of the personal information you provide (including any changes thereto as provided by you or your representatives, nominees, assigns) for any of the services that we offer. Users of the Platform agree and acknowledge that they are being made fully aware by the Platform / Droom about the manner and the purposes for which, the information so shared /disclosed by them will be used.

We use data collection devices such as "cookies" on certain pages of the Platform to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files/ piece of information stored by a web server on a web browser so it can be later read back from that browser. The acceptance of cookies is not a requirement for visiting the Platform. However, we would like to point out that some functionality on the Platform and ordering is only possible with the activation of cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Platform and they are stored by your internet browser on your computer's hard drive. Usually, cookies contain two pieces of information: a site name and a unique user ID. Cookies cannot be used alone to identify you, although they may be used to identify your IP address.

We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform and you may be required to re-enter your password more frequently during a session.

Additionally, you may encounter "cookies" or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties.

If you choose to buy/ transact on the Platform, we collect information about your buying/ transaction behaviour.

When you transact with us, we collect some additional information, such as a billing address, a credit/ debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.

If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by applicable laws.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information into a file specific to you. We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, personal details of your mobile phone, such as unique IMEI number(s), etc.) from you when you set up a free account with us.

While you can browse some sections of our Platform without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

By sharing / posting such personally identifiable information on our Platform, you hereby unconditionally and without any riders, agree and acknowledge that Droom may store and at time, if required, share the personal information so provided by You with other Users for the purposes of providing the services on this Platform.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.


We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our Platform.

We identify and use your IP address to help diagnose problems with our server, and to administer our Platform. Your IP address is also used to help identify you and to gather broad demographic information.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor and/ or rate your experience at our Platform, providing you with content that we think you might be interested in and to display content according to your preferences.


We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our Services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.

We further clarify that by using our Platform and / or Services available on the Platform, we may utilize/disclose the details shared by our users, without prejudice to any of their rights, for commercial or non-commercial purpose which we in our sole discretion consider necessary for our business purposes or otherwise.

We and our affiliates will share some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to your personal information.


Apart from the terms mentioned in point 3 above, We own and operate an app on the IOS platform for Droom AI Labs and use the same for improving user experience. AI Lab App contains different models built using artificial intelligence and machine learning. These are used throughout the Droom Platform and app to improve the customer journey and have been provided in the app for direct usage and trial. We may collect the data received from the Droom AI Labs app on the IOS platform. The app for now is only for demo purposes and is not meant to be used in a commercial environment.


Our Platform contains links to other Platforms that may collect personally identifiable information about you. Droom is not responsible for the privacy practices or the content of those linked Platforms nor for any third party to whom we transfer your data in accordance with our Privacy Policy.


Our Platform has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.


We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. If you have any concern about privacy or grievances with the Platform or any of its content or to report any abuse of laws or breach of the Privacy Policy and Terms of Use, please contact us at or with a thorough description of such concerns/ issues faced by you and we will try to resolve the issue for you. If you want to remove your contact information from all Platform lists and newsletters, please visit unsubscribe


If any registered User requests their personal data/information or account to be deleted from the Platform, Droom subsidiaries Platforms and apps owned and operated by Droom and any of it’s owned Platforms and services, we honour such requests and delete the said user data from our servers. The Users can send an email on the customer support id or on for request of their User data from the Platform and we will delete the Users data within 24 hours and intimate the User on their registered email on the action taken.


We use third-party advertising companies to serve ads when you visit our Platform. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other Platforms in order to provide advertisements about goods and services of interest to you.


By using the Platform and/ or by providing your information, you consent to the collection and use of the information you disclose on the Platform in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this Privacy Policy.

If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.


In accordance with Information Technology Act 2000 and rules made there under, in case you have any grievances about the use of this Platform / any of the policies for use / availing the services on the Platform, you may contact the grievance officer appointed by us. The name and contact details of the Grievance Officer are provided below:

Grievance Redressal Officer:
Mr. Sunil Kumar
Plot No. 77-A,Building-1, Iffco Road, Sector 18,
Gurgaon - 122015, Haryana -India
Time: Mon to Sat (10:00 to 19:00)