Pricing and Payments
Seller take rate is a fee that sellers pay when they sell through Droom's platform. It starts 1.5% of the selling price depending upon the category. There is no charge for uploading the listings. Seller take rate is a part of the selling service fee, which sellers pay only after successful completion of an order.
Listing Conversion Fee is the fee that a seller pays only for the completed orders of vehicles and services. It starts ₹9 (exclusive of GST) on successful completion of each order. Listing conversion fee varies depending upon the category and it is applicable on the transactions which are marked as complete on Droom platform (including orders for EV). Listing conversion fees of ₹39 and ₹89 (excluding GST) is charged on every successful transaction of bike/scooters and cars respectively. Click here to know more
At Droom we believe in transparency and there are no hidden charges that we apply on any transaction. Below is an illustration showing how seller payout is calculated:
Suppose
- Ex-showroom price: ₹500,000
- Booking amount: 2% of ex-showroom price = ₹10,000 (This amount buyer pays online to Droom)
- Remaining amount to be paid by buyer to seller offline: ₹4,90,000+ RTO, insurance & other charges
- Droom’s selling service fee (on ex-showroom): 0.40% +GST+ Listing conversion fee = 2000+360+105= ₹2465
- Seller’s Payout: (b) - (d)= 10,000-2465= ₹7535 For the above transaction seller would receive ₹7535 as payout from Droom.
Note: Seller payout is released after the successful delivery of the vehicle to the buyer.
All the payments by Droom are made directly to seller’s verified bank account through NEFT transactions. Droom follows a weekly payment cycle for first fortnight and bi-weekly in second fortnight that means a seller’s orders that are completed on first fortnight get settled on weekly basis and orders that are settled in second fortnight will be settled on bi-weekly basis. Droom follows a Wednesday cycle in first fortnight and Wednesday and Friday cycle in second fortnight i.e. Droom releases payment instructions to the bank on each Wednesday and Friday (second fortnight) for orders completed on or before Monday of that week. In the Wednesday payment cycle, seller will get paid for the items sold a week prior which have been marked as complete. Please note that seller will get paid only for those orders that have been marked as complete and the required documents against the order have been uploaded in the StoreManager.
You can login to your StoreManager and go to “Billings and Payment Reports” tab to know the status of your payment.
Listings
Droom is a self-service platform and it is easy to create a listing using your StoreManager.
Here are steps to create listings:
As a seller, you can also use bulk upload available in your storeManager and our catalog team can help you in uploading the listings.
- Login to StoreManager
- Click on “Deals on my listings” tab un Selling
- Go to “Seller Deals”
- Click on “Create New Deal” button
- Select “Offer on New”
- Enter name of the deal in “Deal Name” text box for example: Diwali Dhamaka
- Select a listing(s) on which you want to run a deal
- Select start date and end date (total duration) of the deal
- Select type of deal or offer which you want to give on your listings
- Click on “Submit a deal” button, and it will be live on the website at the time specified by you
Order Management and Delivery
When an order is placed on your listing, Droom sends you a notification on your registered email id and you can also see the order details in your StoreManager Account under My Orders. After receiving an order, you should login to your storeManager to get buyer details. Set up a meeting with a buyer, receive remaining amount (in your preferred mode of payment), complete documentation and other formalities, and give delivery of the vehicle to the buyer.
Droom offers simple user interface that self-service and easy to manage. It is easy to manage your orders on Droom. Following are the steps for managing your orders:
- Login in to your StoreManager
- Click on “My Orders” under Selling tab
- Go to “Action” button against the order in Committed status. Mark the order as sold and upload the three required documents against the order that includes Invoice copy, delivery challan and RTO slip
- Submit the order for verification
Droom has Buyer Protection policy for every buyer who has paid token amount/booking amount on its online platform. If buyer cancels the order before taking the delivery of the vehicle, the entire token amount/booking amount is refunded.
Dispute Management and Resolution
Following are the circumstances wherein a buyer can raise a dispute against a seller:
- Seller is not giving the delivery of the vehicle as per delivery and shipping days mentioned in listing details
- Seller has overpriced the ex-showroom price
In case a buyer has raised a dispute against any listing, Droom’s investigation team will look into the matter and take a favourable decision on the basis of facts and information collected from both the parties (buyer and seller).