Buyer Tips
Seller Policies & Rules

General Policies & Rules

Droom policies and rules are the common guidelines that create a safe, trusted and fair-trading environment for all Droom members. To promote a safe and trusted trading environment, Droom enforces these polices and rules.

TERMS OF USE:

Terms of Use is the most important Droom policy and rule document. All members are responsible for reviewing and understanding Droom’s policies and all applicable laws and regulations contained in this legal contract.

LINKS POLICY:

This policy is designed to restrict dealers/individual sellers to inappropriately add links in its product listings or online storefront to move traffic away from Droom.

RULES FOR EVERYONE:

Our general policies apply to all Droom members, Droom employees and Droom.in. This section includes rules that protect your privacy and your identity. Learn more about issues like the use of profanity, unsolicited email (spam) etc.

KEYWORD SPAMMING POLICY:

This policy is designed to restrict dealers/individual sellers not to use brand names as keywords in product listings to drive attention.

PROHIBITED AND RESTRICTED ITEMS:

There are many items that are restricted to sell online at droom.in. Only automobiles and services and products related to automobile industry are sold at Droom.in, anything apart from this is restricted to be sold here.

RULES ABOUT INTELLECTUAL PROPERTY:

Droom has zero tolerance for any intellectual property violations. Please notify us in case any violation has occurred without our knowledge and we will take appropriate action as soon as possible.

DROOM RULES AND POLICIES ARE DESIGNED TO:

  • Minimize risks to both buyers and sellers
  • Protect intellectual property rights
  • Support government laws and regulations
  • Provide an enjoyable buying and selling experience
  • Provide equal opportunity to all buyers and seller
  • Support the values of the Droom Community

Please learn more about Droom’s policies that will help you avoid breaking rules (including the law) and in trading with reliable, trustworthy buyers and sellers. Violations of policy may result in a range of actions including:

  • Listing cancellation
  • Account suspension
  • Store suspension
  • Loss of Pro-Seller Badge or Verified Seller Badge and certificate
  • Limits on account privileges

Note: You may contact Droom to report violations by using the "Report" or "Contact Us" links found on most policy page

Being Truthful

We at Droom strongly believe that seller must be truthful and transparent while selling an automobile. Seller has access to the information for the vehicle he is selling that is far superior than a buyer can ever develop. Trying to get the best price for once vehicle based on merit is an absolutely right thing to do. But trying to get higher price for a vehicle based on concealment of information, lying and fabrication of information or documents is completely wrong.

In many parts of the world, there are proper legal rules that a seller must disclose any unknown problem in the vehicle he is selling if there is a reasonable way for seller to know about those problems. For example, saying that the car engine was not repaired or the car has not accident or the car has original paint – when the seller knows for sure that the engine was repaired, the car had an accident and he was driving it or the car was repainted. Similarly, tampering with the odometer reading or covering up any other issues with artificial means for better pricing etc. are the things that are completely wrong morally and legally. And the most blatant examples of wrong things by seller would be selling a stolen car or selling a car with fabricated or not genuine documents.

SELLERS AT DROOM ARE STRICTLY PROHIBITED AGAINST:

  • Tampering with the odometer reading
  • Cloning the vehicle, which means giving identity of one vehicle to another vehicle of same - make, model, and colour
  • Fabricating the documents
  • Not allowing the buyer to test drive the vehicle
  • Lying about features or specifications
  • Misleading or cheating the buyer by offering fake coupons or discounts
  • Knowingly concealing the information
  • Misusing Droom’s platform for unauthorized selling and promotions
  • Knowingly covering issues and problems
  • Making false promises about the extra perks like accessories or services
  • Deliberately not answering the questions that can reveal truth
  • Selling a stolen vehicle
  • Selling “cut and shut” vehicle, which mean making one vehicle with two accidental vehicles
  • Diverting from mutually agreed terms of conditions settled on Droom platform
  • Trying to bribe the vehicle inspection expert who came to inspect the vehicle to conceal important information

PROHIBITED AND RESTRICTED ITEMS:

Following items are not allowed to be sold online at droom.in or Droom Mobile App. Please note that dealers/ individual sellers are responsible for any legal issues and other liabilities arising if you try to and sell these items at Droom. We will cancel the listing of prohibited and restricted items within 24 hours after we come to know about such occurrence.

  • Any product that doesn’t come under automobile category
  • Offensive Material - examples include ethnically or racially offensive material
  • Cloned vehicles, wherein identity of one vehicle is given to another similar vehicle by changing the number plates
  • Police, Army, Navy and Air force Related Items
  • Cut-and-shut vehicles, wherein remains of two vehicles (usually accidental damaged) are welded together to form one vehicle and is given the identity of any of these.
  • Pre-Sale Listings
  • Disputed vehicle with misleading disclosures and inappropriate information
  • Prohibited Services
  • Stolen vehicle or automobile accessories
  • Promotional Items
  • Replica and Counterfeit Items
  • Ringtones
  • Government IDs and Licenses
  • Stocks and Other Securities
  • Human Parts and Remains
  • Stolen Property
  • International Trading
  • Surveillance Equipment
  • Misleading Titles

SELLER RESPONSIBILITY:

It is the Seller's Responsibility to furnish accurate and complete information about the Vehicle he intends to sell. Any dispute or liability arising because of this shall totally be borne by the seller. Droom is always willing to help you sell your vehicle but shall NOT be party to any kind of abuse/misuse, manual errors or malintent. Below are a few examples of the information that the seller needs to submit accurately and truthfully.

  • Condition (New or used), Make, Model, Year, Trim
  • Basic Facts (like Exterior Colour, Interior Colour, Fuel type, Transmission type, Body type, Interior Furnishing etc.)
  • Key Factors (like Vehicle location, Registration no., Registration state, Warranty status, Kilometres driven, Seller type, No. of owners of the vehicle, Ownership type, Condition, Chassis number, Insurance validity etc.)
  • Seller Declaration (Accident history, AC condition, Safety equipment condition, Music system condition, Engine power, Damage to lightings, Odometer tampering, Repaint or major body work, Rust or water damage, Interior damage, Tyre condition, Electronic system condition, Suspension condition, Transmission condition, Braking system condition, active bank loan etc.)
  • Transparency Factors (Inspection report, Additional warranty, Certification, Registration certificate, Insurance, Service logs, Current owner name, Description etc.)
  • Pricing (Selling Price, Best offer settings etc.)
  • Photos and Videos
  • Housekeeping (like Available days, Available time, Viewing and shipping options, Doorstep test drive, Returns, RTO services etc.)

Keyword Spamming Policy

Keyword spamming occurs when merchants place brand names or other inappropriate keywords in a title or description for the purpose of gaining attention or diverting members to a listing. Keyword spamming in listings is not permitted on Droom. The text, sellers place in listings must be directly relevant to the item being sold.

VIOLATIONS OF THIS POLICY MAY RESULT IN A RANGE OF ACTIONS, INCLUDING:

  • Product Listing cancellation
  • Limits on account privileges
  • Account suspension
  • Loss of Pro-Seller Badge, and Verified Seller badge and certificate

Rules about Intellectual Property

Droom is committed to protect the intellectual property rights of third party(s) and provide a safe marketplace to trade. Unauthorized use or Infringement of copyrighted material and trademarks are strictly prohibited at Droom.

Droom has zero tolerance for any intellectual property violations. Counterfeits, unauthorized replicas, unauthorized items (such as fake auto accessories, stolen vehicle or more) are not permitted at Droom. Unauthorized items include (but are not limited to) stolen vehicles, cloned vehicles, vehicle with fake identity, disputed vehicles, or false services. It is illegal to sell unauthorized items.

If the product you are selling bears the name or logo of a company, but it wasn't made or endorsed by that company, don't list it at Droom.

VIOLATIONS OF THIS POLICY MAY RESULT IN A RANGE OF ACTIONS, INCLUDING:

  • Product Listing cancellation
  • Limits on account privileges
  • Account suspension
  • Loss of Pro-Seller Badge, and Verified Seller badge and certificate

Pricing Policy

Please note that trust is the most important aspect of trade between buyers and sellers in marketplace and one of the key aspects of trust is fair pricing. For healthy transaction flow at Droom, we ask you to price your items responsibly.

Please note that we are constantly monitoring prices for each seller at various channels and do not allow you to list your items at higher prices on Droom vs. other channels such as your own retail store, your own Website (if any) or any other 3rd party retail stores or Websites. You should price your items sold at Droom to be same as the lowest rate you are selling at elsewhere or even lower but it should not be more. Violation of our pricing policy will result into warning notices and can also result into account suspension and/or store suspension.

Frequent suspension will lead to deactivation of your seller account on Droom’s platform.

Honesty in Listing Price

Please note the trust you build with your buyers will go away if you artificially start showing higher prices for the listings. Artificially increasing listing price is strictly prohibited at Droom and any violation will result into account suspension.

Customer Communication Policy

Sellers are also not allowed to engage in direct or indirect marketing communication with buyers, however, promotions offered by Droom that benefits sellers and buyers can be promoted by direct or indirect communication to the buyers. For specific product inquiries, warranties, shipping /delivery etc., Droom can intermediate the communication between buyer and sellers. However, dealers/individual sellers should not be engaged in communication with the buyers.

VIOLATIONS OF THIS POLICY MAY RESULT IN A RANGE OF ACTIONS, INCLUDING:

  • Product Listing cancellation
  • Limits on account privileges
  • Account suspension
  • Loss of Pro-Seller Badge, and Verified Seller badge and certificate

Droom Order Abandonment Policy

The buyer/seller while purchasing/selling any vehicle or any other services offered on Droom shall ensure that he/she completes the order(s) on Droom.in (Hereinafter referred to as the “Website”). If for any reason whatsoever, the buyer/seller is unable to complete the order(s) on the website within a period of 365 days (Hereinafter referred to as the “Time period”), the order(s) shall be deemed to be abandoned and further, the buyer/seller will not be able to complete the said order(s) on the Website.

The Website or Droom (Also referred as the "Company") shall not be liable for any refund, cancelation or completion of the order after the said Time Period. The buyer/seller shall solely be responsible for any loss incurred by him/her after the said Time Period has elapsed. Nothing will prompt the Company or the Website to refund or complete the order(s) after the said Time Period has elapsed.

To avoid such situations, the Company shall make sufficient efforts to prompt the buyer to complete his/her transaction by prompting through emails and SMS’s within the said Time Period but after the said Time period elapses, the Company will solely have the right to act upon and terminate the order(s) in question.

To prompt action on the order(s), Droom shall send Emails and SMS’s to the buyer on specific intervals during the Time Period. The communication to the buyer will be sent in specific intervals of 30,60,90,180, and 270 days. Thereafter if there is no action from the buyer’s/seller’s end on the completion of the order(s), the order(s) shall be deemed as "Abandoned order".

Droom will not be bound to process refund to the buyer or pay-out to the seller in case the order(s) is marked “Abandoned order”

The order(s) which are not completed within the said Time Period shall be marked as "Abandoned order" and the buyer/seller will not be able to take further action on the order(s) and Droom shall not be responsible for any further loss/damages to the buyer/seller.

All categories of vehicle orders shall be eligible to be marked as “Abandoned order” if they are not completed within the specific Time Period of 365 days.

This policy does not cover completed, settled or refunded (Refund request initiated) orders.

Droom's management reserves the right to amend/ modify or cancel the said Policy at its own discretion. Further, Droom's management reserves the right to override this policy as and when it deems fit.

Any seller caught violating Droom policy(s) will be suspended for 3 weeks and all his payments will be put on hold. If a seller is suspended more than 3 times he will permanently banned from selling at Droom.

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