Be courteous, polite, and gentle to build a great reputation amongst buyers and generate good will in the market.
- Once a customer has paid the commitment fee (Token Amount), please make sure you that you reach out to the buyer to coordinate transaction closure
- Please be very professional to the buyer
- When buyer arrives at your location, please greet him with enthusiasm
- Please offer water, tea/coffee or refreshment to the buyer
- Please offer original documents to the buyer for verification
- Please allow buyer to test drive the vehicle
- If the buyer comes with a mechanic, please allow the process of inspection
- If buyer has ordered an inspection of vehicle, please cooperate and enable the process
- Do not hide information intentionally and be rude with the buyer
- Please keep the set of closing documents ready including receipt, transfer documents, insurance papers etc.
- Please answer all the questions clearly and with confidence
- If a buyer reaches to you for any issue, even after the transaction is closed, please try to help instead of ignoring him
- If you take responsibility to transfer RC to the buyer, please make sure you do proper follow-up and handover the RC and other papers to buyer in appropriate time
- Do not fabricate the documents
- Do not sell stolen vehicle or mislead the buyer
