Maruti Suzuki Restarts Sales Operations ; Issues SoP for Dealerships

  • Published On: 6 May 2020
  • Views
  • Likes
  • 2 min read
  • Download

All the 3,086 showrooms of Maruti Suzuki across 1,964 towns and cities will abide by the new safety protocols.

Maruti Suzuki Restarts Sales
  • Maruti Suzuki Restarts Sales

Maruti Suzuki has issued a comprehensive standard operating procedure (SoP) for all its dealerships across the country. The highest level of emphasis is laid to ensure hygiene and sanitization across all its showrooms for the safety of its customers and employees. The company has resumed sales operations with 600 dealerships initially in the green zone districts out of the total 3,086 showrooms across 1,964 towns and cities with home delivery of the vehicles. The first delivery was reported in Kerala by Indus Motors of a S-Presso small hatchback amidst the COVID-19 outbreak after a month.

The SoP issued by Maruti Suzuki covers all the facets of customer interactions. From the time a customer walks into the showroom, till the final delivery of the vehicle -- all processes have been scientifically studied to offer a safe, hygienic and a virus free environment to customers. In fact, customers can now choose their car and accessories digitally as well. The bookings and personalization can be made through the websites – and while all the documents for vehicle purchase can also be submitted digitally. As per the SoP, the Maruti dealerships are carrying out complete sterilization of the test-drive vehicles before aligning it for the customers. One individual is being allowed to take the test drive with the relationship manager sitting in the back row.

Read Also : Maruti, Hyundai, Mahindra & MG Report Zero Sales in April 2020

The company is even facilitating door step delivery of cars. All staff visiting the customer's home will follow safety protocols – including wearing masks and carrying sanitizers. All cars will be fully disinfected before delivery. In case of delivery from showrooms, limited persons would be encouraged. The showrooms will have hand-sanitizers at every touchpoint. Maruti is keeping a track on the health of all employees through a wellness app every day. Employees who report good health for at least 14 consecutive days are allowed to resume work. Thermal scanning, availability of sanitizers, staggered lunch timings and compulsory wearing of face masks throughout the working hours and commutation has also been implemented.

Author: Mayank Gupta

A mechanical engineering dropout by choice, Mayank has been in the auto journalism biz for the past 8 years. He is currently working as an Associate Editor at Droom Discovery and covering each and every aspect of the auto industry. He has worked with a plethora of renowned Auto brands in his illustrious career so far. Being a student of English Literature, his mantras of success are the Never-Say-Never attitude and self-confidence. Mayank likes to travel, read books and listen to music during his free time. more

Search Your Dream Vehicle

Select Category

  • Bikes
  • Scooters

Recent News

Driving License, Vehicle Document Validity Extends Till Sept
Published On : 17 June 2021 | 1 min read

The Indian Govt has extended the validity of driving license & vehicle documents until September 30, 2021.

Click here to Read More
BMW 5-Series Facelift India Launch on June 24, 2021
Published On : 17 June 2021 | 1 min read

The BMW 5-Series facelift had its world premiere last year in May

Click here to Read More
2021 Skoda Kushaq Variant Details Leaked Ahead of Launch
Published On : 17 June 2021 | 1 min read

The all-new SKoda Kushaq will be launched on June 28, 2021, in the country

Click here to Read More
2021 Mercedes Benz S-Class Launched at Rs 2.17 Crores
Published On : 17 June 2021 | 1 min read

It has been presented in two variants namely 400d 4MATIC and 450 4MATIC

Click here to Read More
Toyota India Introduces
Published On : 16 June 2021 | 1 min read

It aims at assisting customers with the availability and accessibility of genuine parts

Click here to Read More
2021 Range Rover Velar Deliveries Start in India
Published On : 16 June 2021 | 1 min read

New Range Rover Velar was launched at a starting price of Rs 79.87 Lakhs (Ex. Showroom, India)

Click here to Read More