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Droom Answers is the largest question and answer (Q&A) platform in the automobile world. You can use Droom Answers to ask any query, doubt, or confusion to get solutions from the industry experts or auto enthusiasts. Here, you will also get the chance to express your opinion or suggestion to some others’ questions. Droom Answers is the platform where you ask questions that you care about or bothers you and get the answers that are to-the-point or explanatory and relevant. Many questions remain buried in the heads of many people, while some answers remain locked in the minds. So, these people need to connect each other to share the knowledge among themselves, understand and give value to each perspective and help others to empower some new and fresh inputs for their benefits.
It does not believe in having any boundaries of communal, racism, national or anything else. It brings different parts of the world together to form a single platform for all auto enthusiasts across the globe; where each day everyone will learn something new about the world, they are interested in.
Planning to Droom Answers is completely catered to the automobile or automotive industry of India and the world.
This is a Anyone and everyone can join Droom Answers; but a person who is an auto enthusiast or an auto expert will feel more connected to this Q&A platform.
Post order Any question or answer that is false, provocative, controversial, promotional, against national or global sentiments or not related to automobile industry are prohibited.
Token Yes, the answers will be monitored before going live and if any fault is found, the answer can be collapsed or even the account can be banned.
Yes, it is free.
Jitender Singh Yadav asked on 21 April 2020
Droom the-ken india asked on 23 February 2021
asked on 11 April 2023
asked on 11 April 2023
Gaurav asked on 8 April 2020
Sumit Sisodiya asked on 6 May 2021
Last Updated on: 9 th April 2020
This section pertains to the Privacy Policy of www.droom.in. and the Droom mobile application (hereinafter collectively referred to as "Website"). Through the Website we provide access to users to the products and services available therein (collectively referred to as "Services").
The Website is owned and operated by Droom Technology Limited, a company incorporated under the Companies Act, 2013 with its registered office at 90/31B, First Floor, Malviya Nagar, New Delhi 100017, New Delhi, India (hereinafter referred to as "Droom"/”Company”). Our Privacy Policy is incorporated as part of the Website Terms of Use.
We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read this Privacy Policy and our Terms of Use carefully before using our Services. By using the Website’s Services, you agree to the provisions of this Privacy Policy. If you do not want to be bound by our Privacy Policy, please do not use our Services.
The term "we"/ "us" / "our" used in this document refer to Droom and "you" / "your" / "yourself" refer to the users, who visit or access or use or avail any service (collectively “usage”).
Our Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
By visiting this Website/downloading the Droom mobile application you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not download, use or access our Website. By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.
This Privacy Policy extends to both, users who visit the Website but do not transact business on the Website and as well as users who are registered on the Website and transact business on the Website. When you use our Website, we collect and store your personal information which is provided by you from time to time. We may also share your Personal or non-Personal information where it is required and share the same with third Parties for providing you the product or service and you provide us, your unconditional consent to do the same.
Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide Services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are mandatory/ required and which fields are optional. You always have the option to not provide information by choosing not to use a particular Service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include, but is not limited to, the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
By using the Website or the Services, you consent to collection, storage, and use of the personal information you provide (including any changes thereto as provided by you or your representatives, nominees, assigns) for any of the services that we offer. Users of the Website agree and acknowledge that they are being made fully aware by the Website / Droom about the manner and the purposes for which, the information so shared /disclosed by them will be used.
We use data collection devices such as "cookies" on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files/ piece of information stored by a web server on a web browser so it can be later read back from that browser. The acceptance of cookies is not a requirement for visiting the Website. However, we would like to point out that some functionality on the Website and ordering is only possible with the activation of cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Website and they are stored by your internet browser on your computer's hard drive. Usually, cookies contain two pieces of information: a site name and a unique user ID. Cookies cannot be used alone to identify you, although they may be used to identify your IP address.
We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits,
although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.
Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties. If you choose to buy/ transact on the Website, we collect information about your buying/ transaction behaviour.
When you transact with us, we collect some additional information, such as a billing address, a credit/ debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by applicable laws.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you. We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, personal details of your mobile phone, such as unique IMEI number(s), etc.) from you when you set up a free account with us.
While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
By sharing / posting such personally identifiable information on our Website, you hereby unconditionally and without any riders, agree and acknowledge that Droom may store and at time, if required, share the personal information so provided by You with other Users for the purposes of providing the services on this Website.
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our Website. We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor and/ or rate your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.
We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our Services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.
We further clarify that by using our Website and / or Services available on the Website, we may utilize/disclose the details shared by our users, without prejudice to any of their rights, for commercial or non-commercial purpose which we in our sole discretion consider necessary for our business purposes or otherwise.
We further clarify that by using our Website and / or Services available on the Website, we may utilize/disclose the details shared by our users, without prejudice to any of their rights, for commercial or non-commercial purpose which we in our sole discretion consider necessary for our business purposes or otherwise.
We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to your personal information.
Our Website contains links to other websites that may collect personally identifiable information about you. Droom is not responsible for the privacy practices or the content of those linked websites nor for any third party to whom we transfer your data in accordance with our Privacy Policy.
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. If you have any concern about privacy or grievances with the Website or any of its content or to report any abuse of laws or breach of the Privacy Policy and Terms of Use, please contact us at Support@droom.in or legal.group1@droom.in with a thorough description of such concerns/ issues faced by you and we will try to resolve the issue for you. If you want to remove your contact information from all Website lists and newsletters, please visit unsubscribe
We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this Privacy Policy. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
In accordance with Information Technology Act 2000 and rules made there under, in case you have any grievances about the use of this Website / any of the policies for use / availing the services on the Website, you may contact the grievance officer appointed by us. The name and contact details of the Grievance Officer are provided below:
Mr. Ram Ramiti Singh
Plot No. 77-A, Ground Floor, Iffco Road, Sector 18,
Gurgaon - 122015, Haryana -India.
Time: Mon to Sat (10:00 to 19:00)
Email: Support@droom.in
Last Updated on: 9 th April 2020
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.droom.in website.
The domain name www.droom.in is owned/ licensed and operated by Droom Technology Limited, a company incorporated under the Companies Act, 2013, having its registered office at: 90/31B, First Floor, Malviya Nagar, New Delhi – 110017 and corporate office at Plot No. 77-A, Ground Floor, Iffco Road, Sector 18, Gurugram, Haryana- 122015 (hereinafter, individually and/ or collectively referred to as “Droom/ Company”). Droom provides access to a variety of services, including but not limited to access to the www.droom.in website, mobile site and mobile application (hereinafter individually and collectively referred to as “Website”). These Terms of Use constitute a binding legal agreement between users and the Website.
For the purpose of these Terms of Use, wherever the context so requires "You", "Your" or "User" shall mean any natural or legal person who is a user/ visitor of the Website availing the services, raising queries and seeking information and/ or who has agreed to become user on the Website by providing registration data while registering on the Website as registered User using the computer systems. Droom allows the User to surf the Website or making purchases without registering on the Website. The term "We", "Us", "Our" shall mean Droom.
Your use of the Website, services and tools are governed by the following Terms of Use as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If You transact on the Website, You shall be subject to the policies that are applicable to the Website for such transactions. By mere use of the Website, You shall be contracting with Droom and these Terms of Use including the policies constitute Your binding obligations, with Droom.
When You use any of the services provided by Us through the Website, including but not limited to, buying and selling any vehicles, mobile phones, merchandise, leaving product reviews, seller reviews, posting question and answers and related content on the Droom community page etc. (hereinafter referred to as “Services”), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such Service(s), and they shall be deemed to be incorporated into these Terms of Use and shall be considered as part and parcel of these Terms of Use.
We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.
Users making a purchase on the Website shall be referred to as the "Buyer" and Users selling their products by listing them on the Website shall be referred to as the "Seller".
BY ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR ACCEPTANCE TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.
By impliedly or expressly accepting Droom’s and this Website’s Terms of Use, You also accept and agree to be bound by Droom’s and this Website’s Policies (including but not limited to Privacy Policy available on https://droom.in/privacy-policy ) as amended from time to time. We shall not be obliged to notify You, irrespective of the fact that You are registered or not, of any modifications made to the Terms of Use or to the Privacy Policy.
Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the Website and shall not transact on or use the Website. As a minor if you wish to use or transact on Website, such use or transaction may be made by your legal guardian or parents on the Website. Droom reserves the right to terminate your membership and / or refuse to provide you with access to the Website if it is brought to Droom's notice or if it is discovered that you are under the age of 18 years or otherwise legally disqualified or incompetent to enter into contract as per the Indian Contract Act or any other laws applicable in India. Furthermore, Droom has the right at its sole discretion to refuse to provide access to or terminate the access of any person(s) whatsoever with or without notice.
YOUR ACCOUNT AND REGISTRATION OBLIGATIONSIf You use the Website, maintaining the confidentiality of Your information including your display name and password (if applicable) and Your other personal information. You shall be responsible for all activities undertaken by You, including but not limited to use of the Website for availing the Services through this Website that occur under Your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with these Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of Your membership on the Website and refuse to provide You with access to the Website.
If You use the Website, You shall solely be responsible for the content (“Content”) You post on the Website and on the Droom community page on the Website. The Company will not be liable for the Content You may post on the Website and on the Droom Community page. Content may include any questions/answers/images/logo’s /links which a User might post on the Website or the Droom Community portal.
The Company will not be liable for the Content You may post on the Website and on the Droom Community page. Further, Please note that The Website and the Company shall not be liable in any manner for the Content You post and in case of any copyright or trademark infringement and the Company has all the rights to remove such Content at it’s sole discretion if it deems that the Content posted might harm/damage or infringe any 3 rd party Intellectual Property Rights and further the Company shall have the right to terminate/suspend Your account on the Website at it’s own discretion and further has the right to take any appropriate action against You that it may deem fit.
Droom Community team shall review and moderate all the Content posted on the Droom Community page and shall approve all Content which in it’s knowledge and discretion is not infringing any 3rd party intellectual property or copyright. In case of any infringement/ lapses found at any stage even after the Content is posted, the Company has the right to remove such Content, terminate/suspend Your account at it’s own discretion and pursue legal action or any other appropriate action it deems fit.
It is acknowledged by You that:-
1. You own the content that you post
2. You are responsible for the Content that you post.
We do not endorse Content posted by Users on the Droom Community platform or on the Website.
Once you post an answer to a question on the Droom Community, you may edit or delete your answer at any time from public display. Any edits and changes made by you may be visible to other users.
By submitting, posting, or displaying your Content on the website or the Droom community platform, you grant Droom and its affiliated companies a nonexclusive, worldwide, royalty free, fully paid up, transferable, sublicensable license to use, copy, reproduce, process, adapt, modify, create derivative works from, publish, transmit, store, display and distribute, translate, communicate and make available to the public, and otherwise use your Content in connection with the operation or use of the Website or the Droom community platform. The right is perpetual and irrevocable, to the maximum extent permitted by law.
When You use the Website, or send emails or other data, information or communication to Us and provide Your information required for availing the Services, You agree and understand that You are communicating with Us through electronic records, by telephonic calls, SMS and You consent to receive communications via electronic records, telephone calls and SMSs from Us periodically and as and when required. We may communicate with You by email or by such other mode of communication, electronic or otherwise.
The Website is a platform that Users utilize to inter alia get required information, meet and interact with one another for their transactions and share their reviews about automobiles and Sellers. Droom and this Website or the Content posted on the Droom Community platform shall in no matter be held responsible for any opinion expressed, review made by any of the Users on this Website and/ or is not and cannot be a party to or control in any manner any transaction between the Website and the Users.
Please note that the Website in general and the Droom Community platform contains access to third-party content or Content posted by other Users, and it offers interactions with third parties and other Users. Participation or availability on the Website does not amount to endorsement or verification by Us. We make no warranties or representations about the accuracy, completeness, or timeliness of any Content posted on the Website or on the Droom Community platform by anyone.
1. All commercial/contractual terms are offered by and agreed to between Buyers and Sellers alone. The commercial/contractual terms may include without limitation, price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. Droom does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Sellers.
2. Droom does not make any representation or Warranty as to specifics (such as quality, value, saleability, etc.) of the products or services proposed to be sold or offered to be sold or purchased on the Website. Droom does not implicitly or explicitly support or endorse the sale or purchase of any products or services on the Website. Droom accepts no liability for any errors or omissions, whether on behalf of itself or third parties.
3. Droom is not responsible for any non-performance or breach of any contract entered into between Buyers and Sellers. Droom cannot and does not guarantee that the concerned Buyers and/or Sellers will perform any transaction concluded on the Website. Droom shall not and is not required to mediate or resolve any dispute or disagreement between Buyers and Sellers.
4. Droom does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc.) of any of its Users. You are advised to independently verify the bona fides of any particular User that You choose to deal with on the Website and use Your best judgment in that behalf.
5. Droom does not at any point of time during any transaction between Buyer and Seller on the Website come into or take possession of any of the products or services offered by Seller nor does it at any point gain title to or have any rights or claims over the products or services offered by Seller to Buyer.
6. At no time shall Droom hold any right, title or interest over the products nor shall Droom have any obligations or liabilities in respect of such contract entered into between Buyers and Sellers. Droom is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
7. The Website is only a platform that can be utilized by Users to reach a larger base to buy and sell products or services. Droom is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Seller and the Buyer.
8. Droom Health Services:Droom Germ Shield Service is an antimicrobial transparent coating on the surface of your vehicle, elevators and facilities giving 99.99% germ kill protection. Sanitization for your vehicle, elevators and facilities to make it virus proof using globally proven technology. Proven to be effective against SARS and other droplet-based viruses and is effective up to 3 months. You can refer to the "Germ Shield Buyers Guide " here and can visit our Terms and Conditions for " Droom Germ Shield" on the Droom.in/health page.
9. Droom also provide other health related products under it’s health services on the Website and You can check them out and buy them here
DISCLAIMER: PLEASE NOTE THAT THIS ANTI-MICROBIAL TREATMENT SOLUTION (“DROOM HEALTH- GERM SHIELD”) HAS PROVEN EFFECTIVE ON DROPLET-BASED VIRUSES LIKE SARS AND OTHER DROPLET-BASED VIRUSES. DROOM DOES NOT ASSUMES ANY LIABILITY FOR EFFECTIVENESS OR ACCURACY OF THE SERVICES RENDERED BY ANY OF ITS TECHNICIANS / VENDORS AND QUALITY OF THE SERVICES AND ACCURACY OF CLAIMS MADE ARE AT THE SOLE RISK / LIABILITY OF THE TECHNICIANS / VENDORS.
10. Orange Book Value utilises Droom's proprietary data science methodologies and latest technologies to get the correct pricing of used vehicles and mobile phones depending upon various factors that lead to value depreciation. A vehicle and/ or mobile phone that is well-maintained and kept in good shape gets to score more in the OBV methodology and gets a better market value. Used vehicle and mobile phone buyers, sellers and Users of this Website, agree and acknowledge that the Orange Book Value report is recommendatory in nature and that Droom or Orange Book Value will, in no manner be responsible for any losses suffered by the Users/ buyers in any manner.
11. The Users further acknowledge that they will not rely solely on an Orange Book Value report in their decision to buy a vehicle and/ or mobile phone. The Orange Book Value report is meant to cover certain items, but not all mechanical components of a vehicle and/ or mobile phone. The Orange Book Value report is generated based on the information that is provided by Users about the vehicle’s make, model, Year, Trim and manufacturing and the mobile phone’s make, model and age. The valuation may vary upon inspection of actual presentment of the said vehicle and/ or mobile phone and Droom is not liable or responsible in case Users provide false or incorrect information.
12. Eco Inspection is a vehicle inspection service offered by Droom where vehicle inspections are performed by independent, third-party mechanics and/ or auto repair shops. Droom does not own, operate, or control any repair shop or mechanic designated as a Droom certified inspection location, station or shop or employ any third-party mechanics and, as such, Droom does not guarantee the inspection results.
13. Used car buyers and users of this website, agree and acknowledge that they will not rely solely on an eco inspection report in their decision to buy a vehicle. The inspection report is meant to cover certain items, but not all mechanical components of a vehicle. The inspection reports available for the vehicles may not be updated with the latest information about the vehicles and items that may appear acceptable now, may need work or attention shortly after the inspection is completed. Droom is not liable or responsible for any damage to your vehicle caused during the inspection or while your vehicle is in the possession of the mechanic or auto repair shop. Droom provides guidelines on how to perform the 5-segment, 121 points plus mechanical inspection, but other than this, Droom or the Website has no control or authority over such mechanics. Droom implements procedures to seek out quality mechanics, but does not guarantee the work of any mechanic, as each mechanic operates separately and independently without any control or direct supervision from Droom.
14. Vehicle History is a platform that provides users with overall information about vehicle history. With the help of the tool, the users can check vehicle history of any car, bike or scooter and get the vehicle history report and generate a certificate. The certificate generated by History helps you check vehicle history online. This full vehicle history report is very useful for the Buyers as well as Sellers as it helps the users by providing all the details which are crucial while buying or selling a used automobile. It is India’s most comprehensive Car, Bike and Scooter History Tool that let the user know about the background of any used vehicle or the detailed vehicle information. This is the reason why the report is also coined as a vehicle information report. The Vehicle History certificate is completely unbiased and is based on historical data available at various authorized data providers.
15. Used vehicle buyers, sellers and Users of this Website, agree and acknowledge that the Vehicle History certificate is recommendatory in nature and that Droom will, in no manner be responsible for any losses suffered by the Users/ buyers in any manner. The Users further acknowledge that the purpose of the Vehicle History certificate is solely to keep a Buyer informed about the background history of a used vehicle before buying and they will not rely solely on a Vehicle History certificate in their decision to buy a vehicle.
16. Droom Community is an online platform for auto enthusiasts, auto vloggers, to connect with each other and ask and answer questions related to the automotive industry and also share posts related to automobiles, ideas, reviews, start discussions and to connect with other Users on the Droom Community platform
17. Droom Auto Club is an online platform for auto enthusiasts, OEM’s, auto vloggers, travelers, other auto clubs, enterprise, used automobile dealers, automobile service providers, mechanics, social influencers, banks & NBFC’s to connect with each other and share posts, ideas, reviews, travel stories, new launches, plan meeting and rides, start discussions and to connect with other users on our platform. Droom’s vision for its Auto Club platform is community building among automobile enthusiasts in India and provide a platform for the auto enthusiast’s community to share posts, create and manage discussions, share trip guides, share pictures, obtain help and support from other users in the community, shout outs, plan meetings, rides, events etc.
18. Droom DMS is a SaaS based application created specifically for used vehicle dealers (small or large scale) and would be available on all platforms i.e. iOS, Android, M-Web, and Desktop website. In addition to helping run a dealership it will allow the dealer to manage listings across different online platforms at one single place
19. Droom Discovery is a platform that provides the users with all the information related to a vehicle. Droom Discovery offers all kind of information on new cars, bikes and scooters in India. Droom Discovery provides various tools to help you make a more informed decision while buying a new car, bike or scooter. Discovery Tools include On-Road Price, Vehicle Compare, Total Cost of Ownership, Expert Reviews, Auto News, EMI Calculator and many more.
20. Droom Credit is India's most comprehensive, unbiased and independent way to get instant loans. Droom Credit uses advance algorithms to ensure data security and quick & best financing options.
21. At no time shall Droom hold any right, title or interest over the products nor shall Droom have any obligations or liabilities in respect of such contract.
22. You shall independently agree upon the manner and terms and conditions of delivery, payment, insurance etc. with the seller(s) that You transact with.
23. You/ Users of the Website release and indemnify Droom and/or any of its officers, assigns and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the Website and specifically waive any claims that You/ User may have in this behalf under any applicable law(s). Notwithstanding the indemnification mentioned hereinabove, despite its reasonable efforts in that behalf, Droom cannot take responsibility or control the information provided by other Users, which is made available on the Website. You may find other User's information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using the Website.
24. Please note that there could be risks in dealing with underage persons or people acting under false pretence and Users are expected to conduct due diligence in this regard.
Membership on the Website is free for buyers. Droom does not charge any fee for browsing and/ or buying/ transacting on the Website. Droom reserves the right to change its Fee Policy from time to time at its sole discretion. In particular, Droom may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event Droom reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You/ Users shall be solely responsible for compliance of all applicable laws including those in India for making payments to Droom, wherever applicable.
You/ Users agree, undertake and confirm that Your use of the Website shall be strictly governed by the following binding principles and the Company shall have the absolute right to suspend Your account and take appropriate legal action solely at Your cost as the Company may deem fit:
1. You shall not host, display, upload, modify, publish, transmit, update or share any information on the Website which:
2. The User of this Website is required to ensure and undertakes that the information provided on this Website or any actions of the User(s) on this Website shall:
3. From time to time, You shall be responsible for providing information relating to the products or services proposed to be sold by You. In this connection, You undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasize the attributes of such products or services so as to mislead other Users in any manner.
4. You shall not engage in advertising to, or solicitation of, other Users of the Website to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Website or related to Us. You may not transmit any chain letters or unsolicited commercial or junk email to other Users via the Website. It shall be a violation of these Terms of Use to use any information obtained from the Website in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person other than Us without Our prior explicit consent. In order to protect Our Users from such advertising or solicitation, We reserve the right to restrict the number of messages or emails which a user may send to other Users in any 24-hour period which We deems appropriate in its sole discretion. You understand that We have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Website) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, We can (and You hereby expressly authorize Us to) disclose any information about You to law enforcement or other government officials, as we, in Our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.
5. We reserve the right, but have no obligation, to monitor the materials posted on the Website. Droom shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. Notwithstanding this right, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE WEBSITE AND IN YOUR PRIVATE MESSAGES OR MESSAGE BOARDS. Please be advised that such Content posted does not necessarily reflect Droom’s views. In no event shall Droom assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Website. You hereby represent and warrant that You have all necessary rights in and to all Content which You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortious, or otherwise unlawful information.
6. Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Website, including payment and delivery of related products or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and such advertiser. We shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Website.
7. It is possible that other Users (including unauthorized users or "hackers") may post or transmit offensive or obscene materials on the Website and that You may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about You due to Your use of the Website, and that the recipient may use such information to harass or injure You. We do not approve of such unauthorized uses, but by using the Website You acknowledge and agree that We are not responsible for the use of any personal information that You publicly disclose or share with others on the Website. Please carefully select the type of information that You publicly disclose or share with others on the Website.
8. Droom shall have all the rights to take necessary action and claim damages that may occur due to Your involvement/participation in any way on your own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).
All text, graphics, videos, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork (collectively, "Content"), other than the ones created, originated and used by the Company is a third-party user generated content and Droom has no control over such third-party user generated content as Droom is merely an intermediary for the use of the materials and information available on this Website and for the purposes of these Terms of Use.
You shall be solely responsible for any notes, messages, emails, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the Website and on the Droom Community page . Such Content will become Our property and You grant Us the worldwide, perpetual and transferable rights to use such Content as the Company or Website may deem fit. We shall be entitled to, consistent with Our Privacy Policy as adopted in accordance with applicable law, to use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now, known or hereafter devised, including the creation of derivative works that may include the Content You provide. You agree that any Content You post may be used by Us, consistent with Our Privacy Policy and rules of conduct on the Website as mentioned herein, and You are not entitled to any payment or other compensation for such use. Except as expressly provided in these Terms of Use, no part of the Website and no content including but not limited to the third-party Content and/or Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, Website or other medium for publication or distribution or for any commercial enterprise, without Droom's express prior written consent. You may use information on the products and Services purposely made available on the Website for downloading, provided that You (1) do not remove any proprietary notice language in all copies of such documents, (2) use such information only for Your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) do not make any additional representations or warranties relating to such documents.
Droom prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area. This policy extends to text within listings, on Seller pages and all other areas of the site that another User may view. If the profane words are part of a title for the item being sold, we allow Sellers to 'blur' out the bulk of the offending word with asterisks (i.e., s*** or f***).
Please report any violations of this policy to the correct area for review:
*Report offensive Display Names
*Report offensive language in a listing or therwise
If a feedback comment; or any communication made between Users on the Website; or email communication between Users in relation to transactions conducted on Website contain profanity, please review Our feedback removal policy and submit a request for action/removal. Disciplinary action may result in the indefinite suspension of a User's account, temporary suspension, or a formal warning. Droom will consider the circumstances of an alleged policy violation and the user's trading records before taking action.
1. Limits placed on account privileges
2. Loss of special status
3. Account suspension. This shall be at Droom’s sole discretion.
Private communication, including email correspondence, is not regulated by Droom. Droom encourages its Users to be professional, courteous and respectful when communicating by email.
However, Droom will investigate and can take action on certain types of unwanted emails that violate Droom policies
1. Threats of Bodily Harm - Droom does not permit Users to send explicit threats of bodily harm.
2. Misuse of Droom System - Droom allows Users to facilitate transactions through the Droom system but will investigate any misuse of this Service.
3. Spoof (Fake) email - Droom will never ask you to provide sensitive information through email. In case you receive any spoof (fake) email, you are requested to report the same to Us through the 'Contact Us' tab.
4. Spam (Unsolicited Commercial email) - Droom's spam policy applies only to unsolicited commercial messages sent by Droom Users. Droom Users are not allowed to send spam messages to other Users.
5. Offers to Buy or Sell Outside of Droom - Droom prohibits email offers to buy or sell listed products outside of the Droom Website. Offers of this nature are a potential fraud risk for both Buyers and Sellers.
Droom policy prohibits user-to-user threats of physical harm via any method including, phone, email and on Our public message boards.
Violations of this policy may result in a range of actions, including:
* Limits on account privileges
* Account suspension
* Cancellation of listings
* Loss of special status
This Website, all the materials and products (including but not limited to software) and Services, included on or otherwise made available to You through this site are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, Droom does not warrant that:
1. This Website will be constantly available, or available at all; or
2. The information on this Website is complete, true, accurate or non-misleading.
Droom will not be liable to You in any way or in relation to the contents of, or use of, or otherwise in connection with, the Website. Droom does not warrant that this Website; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; their servers; or electronic communication sent from Us are free of viruses or other harmful components.
Nothing on Website constitutes, or is meant to constitute, advice of any kind. All the Products sold on Website are governed by applicable laws. You will be required and are expected to enter correct and valid personal details such as Your name, address, email address, phone number and other information as required for use of the Services on this Website. By registering/ providing Your details including but not limited to Your phone number with Us, You consent to be contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. Further, Droom does not take responsibility or liability for the actions, products, content and services on the Website, which are linked to affiliates and/or third-party websites using Website's APIs or otherwise.
We use third-party advertising companies to serve ads when you visit our Website. These companies/websites may collect and/ or use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. Droom is not responsible for the privacy practices or the content of those linked websites nor for any third party to whom we transfer your data in accordance with our Privacy Policy. Droom assumes no responsibility for examining or evaluating the products and services offered by them. Droom do not warrant the offerings of, any of these businesses or individuals or the content of such third-party website(s). Droom does not endorse, in any way, any third-party website(s) or content thereof.
As a registered Seller, you are allowed to list item(s) for sale on the Website in accordance with the Policies, which are incorporated by way of reference in this Terms of Use. You must be legally able to sell the item(s) you list for sale on our Website. You must ensure that the listed items do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties. Listings may only include text descriptions, graphics and pictures that describe your item for sale. All listed items must be listed in an appropriate category on the Website. All listed items must be kept in stock for successful fulfilment of sales.
The listing description of the item must be correct, authentic, should not be misleading and must describe actual condition of the product. If the item description does not match the actual condition of the item, you agree to refund any amounts that you may have received from the Buyer. You agree not to list a single product in multiple quantities across various categories on the Website. Droom reserves the right to delete such multiple listings of the same product listed by you in various categories.
In case of Users listing any vehicles on the Website, they must price the vehicle responsibly and must not tamper with the odometer. If at any time, Droom or the Buyer find out that the odometer has been tampered with, then the User/ Seller is liable to pay Droom, the difference between the price at which the vehicle was sold and the OBV price of the same vehicle based on actual KMs driven at the time of the sale. Droom shall thereafter transfer the difference to the Buyer.
Once a Buyer likes a product at Droom listed by Seller and is ready to commit to buy that product, Droom may charge a booking or commitment amount (hereinafter referred to as “Token Amount”) from the Buyer that will make the listing de-activated. The Buyer and Seller will have certain time window, in which they are expected to meet or coordinate the closure of the transaction. A transaction will be deemed as closed or completed once Buyer and Seller meet, Buyer makes the final value payment (i.e. selling price minimum the Token Amount), both Buyer and Seller execute the transfer documents, and Seller hands over the product to the Buyer. The Seller is expected not to list that item elsewhere or try to sell it until the time window for the closure of the transaction has expired. When the Buyer is making final value payment to the Seller for the product, the Buyer will make the final value payment that is the total selling price minus the Token Amount. Upon successful closure of the transaction, Droom will pay the Token Amount to the Seller subject to the deduction of selling commission/fee or platform usage fee. The Token Amount, the time prescribed for the closure of the transaction, and how much will be the selling commission/fee or platform usage fee by Droom may vary and can change time to time with no notice to Buyers and Sellers.
In certain cases, Droom may refund the Token Amount to the Buyer independent of the outcome to the transactions or in certain cases Droom may not pay the Token Amount to the Seller. Please read our Buyer Protection and Seller Protection section for refund or payment of Token Amount.
While availing any of the payment method/s available on the Website, We will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:
1. Lack of authorization for any transaction/s, or
2. Exceeding the preset limit mutually agreed by You and between "Bank/s", or
3. Any payment issues arising out of the transaction, or
4. Decline of transaction for any other reason/s.
All payments made against the purchases/Services on Website by You shall compulsorily be in Indian Rupees acceptable in the Republic of India. Droom/ Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website.
Before shipping / delivering Your order to You, a Seller may request You to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by You for your purchase. This is done in the interest of providing a safe online shopping environment to Our Users.
1. Buyers and Sellers are not allowed to sell to or buy from their friends and family under any of the Droom promotions. Violation of this rule will straightaway lead to suspension of the Sellers account. In case of such breach, the Company shall have the absolute right to take appropriate action solely at the Your cost
2. Buyers and Sellers should refrain from bribing/corrupting with any of the Droom employees or customers for undue benefit. Any such action will lead to suspension of the account. In case of such breach, the Company shall have the absolute right to take appropriate action solely at the Your cost
1. Any offers/coupons/deals cannot be combined with other offer/coupons/deals.
2. Limited quantity is available until sold.
3. Droom reserves the right to cancel any order and refund the Token Amount without notification or explanation.
4. Only one order is allowed per registered User under any promotion.
5. Droom may ask for more additional documentation before processing your order. Delivery of the product can only be taken after the completion of Droom verification process.
6. Offers/coupons/deals can end anytime without prior notice.
7. Droom does not take any responsibility of the item condition, authenticity or validity of documents.
8. Transaction is considered closed after the Buyer pays the Seller and receives delivery of the product.
9. Any item will not be shipped unless mentioned explicitly otherwise.
10. Auction - The reserve price will not be visible to the bidders. If the reserve price is not met, no winner will be declared for the auction.
11. The Buyer will have a maximum of either 120 hours post placing the order or until they mark the order complete, whichever occurs earlier to cancel the order and get a full refund. Once the 120 hours period is complete or the Buyer marks the order as complete, the Buyer will lose any rights to claim the refund of the amount paid to Droom. This will also cover any attempts to raise a chargeback through the Buyer’s bank or the associated payment gateway. No claims shall be entertained by Droom after the abovementioned period(s) expire.
12. In case of transaction of vehicles, the following further conditions will be applicable:
* Buyer and Seller are responsible to follow all the rules and regulations prescribed by RTO.
* Buyer and Seller will be responsible for any vehicle insurance required by law.
* All additional costs involved for transferring, registration and other services will be borne by the Buyer.
You shall have the option to subscribe to the subscription packages offered on our Website. You shall have the option of subscribing to one of the two subscriptions mentioned herein:
* Basic Subscription: Under this subscription, once the user has shortlisted a vehicle, the user shall have the option of speaking with the Seller and purchase the vehicle. The user can only speak with Sellers with up to 3 listings under this subscription offer. This subscription will be provided free of cost.
* Droom Plus Subscription: The User shall be offered two types of Droom Plus Subscription. These subscriptions will be on chargeable basis
* 1. 1-month Droom Plus Subscription for 4-wheelers, Cost: INR 2000
1-month Droom Plus Subscription for 2-wheelers, Cost: INR 1000
Option of speaking with multiple sellers: Unlimited
2. 3-months Droom Plus Subscription for 4-wheelers, Cost: INR 2499
3-months Droom Plus Subscription for 2-wheelers, Cost: INR 1299
Option of speaking with multiple sellers: Unlimited
It shall be the discretion of the User to choose the subscription offer more suitable to his/her needs.
1. Vehicles under promotions can't be delivered to the Buyer before the Droom verification process has been completed. It may take up to 3-5 working days for the verification process.
2. Any dealer/ Seller found abusing/misusing the Droom platform or promotions will be suspended and may face legal action.
3. Any Seller caught violating Droom policy(s) will be suspended for 3 weeks and all their payments will be put on hold. If a Seller is suspended more than 3 times they will permanently banned from selling at Droom. Droom’s decision shall be final and binding.
4. Any vehicle submitted for promotions must be held for specified duration.
5. In case of any policy violation, Droom reserves the rights to cancel any order while the Seller will still be liable to pay selling service fees to Droom.
6. One Seller should have only one account with Droom. Any seller found with multiple accounts with Droom will be liable to have their account suspended and be liable to legal action.
7. Sellers need to submit a copy of a cancelled cheque to Droom as proof of their bank account at the time of on boarding.
8. Sellers will also have to adhere to the Seller DMP policy as mentioned on the page https://droom.in/droom-university/seller-dmp-policy on the Website.
9. As per Central Tax Notification No 50 & 51 dated "13th September 2018" issued by the Ministry of Finance- Government of India, Droom shall deduct additional "TCS" (Tax collected at source) at the rate of 2% (1% CGST & 1% SGST) from Seller's payout applicable from "1st October 2018".
1. Transactions, transaction price and all commercial terms such as delivery, dispatch of products and/or services are as per principal to principal bipartite contractual obligations between Buyer and Seller and payment facility is merely used by the Buyer and Seller to facilitate the completion of the transaction. Use of the payment facility shall not render Droom liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after sales or warranty services or fraud as regards the products and /or services listed on Droom's Website.
2. You have specifically authorized Droom or its service providers to collect, process, facilitate and remit payments and / or the transaction price electronically or through Cash on Delivery to and from other Users in respect of transactions through the payment facility. Your relationship with Droom is on a principal to principal basis and by accepting these Terms of Use you agree that Droom is an independent contractor for all purposes, and does not have control of or liability for the products or services that are listed on Droom's Website that are paid for by using the payment facility. Droom does not guarantee the identity of any User nor does it ensure that a Buyer or a Seller will complete a transaction.
3. You understand, accept and agree that the payment facility provided by Droom is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, collection and remittance facility for the transactions on the Droom Website using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing payment facility, Droom is neither acting as trustees nor acting in a fiduciary capacity with respect to the transaction or the transaction price.
You, as a Buyer, understand that upon initiating a transaction You are entering into a legally binding and enforceable contract with the Seller to purchase the products and /or services from the Seller using the payment facility, and You shall pay the transaction price through Your issuing bank/ instrument to the Seller using the payment facility.
2. You, as a Buyer, may agree with the Seller through electronic communication and electronic records and using the automated features as may be provided by the payment facility on any extension / increase in the dispatch and/or delivery time and the transaction shall stand amended to such extent. Any such extension / increase of dispatch / delivery time or subsequent novation / variation of the transaction should be in compliance with these Terms of Use.
3. You, as a Buyer, shall electronically notify the payment facility using the appropriate Droom Website features immediately upon delivery or non-delivery within the time period as provided. Non-notification by You of delivery or non-delivery within the time period specified shall be construed as a deemed delivery in respect of that transaction. In case of Cash on Delivery transactions, Buyer is not required to confirm the receipt of products or services.
4. You, as a Buyer, shall be entitled to claim a refund of the transaction price (as Your sole and exclusive remedy) in case You do not receive the delivery within the time period agreed in the transaction or within the time period as provided, whichever is earlier. In case you do not raise a refund claim using the Website features within the stipulated time than this would make You ineligible for a refund.
5. You, as a Buyer, understand that the payment facility may not be available in full or in part for certain category of products and/or Services and/or transactions and hence You may not be entitled to a refund in respect of the Transactions for those products and /or Services.
6. Except for Cash on Delivery transaction, refund, if any, shall be made at the same issuing bank/ through the same instrument from where transaction price was received.
7. Refund shall be made in Indian Rupees only and shall be equivalent to the transaction price received in Indian Rupees.
8. For electronics payments and Cash on Delivery transactions, refunds, if any, shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI).
9. Refund shall be conditional and shall be with recourse available to Droom in case of any misuse by Buyer.
10. Refund shall be subject to Buyer complying with these Terms of Use and the Droom policies.
5. Droom reserves the right to impose limits on the number of transactions or transaction Price which Droom may receive from on an individual valid Credit/Debit/ Cash Card / valid bank account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual Buyer during any time period, and reserves the right to refuse to process transactions exceeding such limit.
6. Droom reserves the right to refuse to process transactions by Buyers with a prior history of questionable charges including without limitation breach of any agreements by Buyer with Droom or breach/violation of any law or any charges imposed by issuing bank or breach of any policy.
7. Droom may do such checks as it deems fit before approving the receipt of/Buyers commitment to pay (for Cash on Delivery transactions) transaction price from the Buyer for security or other reasons at the discretion of Droom. As a result of such check if Droom is not satisfied with the creditability of the Buyer or genuineness of the transaction / transaction price, it will have the right to reject the receipt of / Buyers commitment to pay transaction price.
8. Droom may delay notifying the payment confirmation i.e. informing Seller to dispatch, if Droom deems suspicious or for Buyers conducting high transaction volumes to ensure safety of the transaction and transaction price. In addition, Droom may hold transaction price and Droom may not inform Seller to dispatch, remit transaction price to law enforcement officials (instead of refunding the same to Buyer) at the request of law enforcement officials or in the event the Buyer is engaged in any form of illegal activity.
9. The Buyer and Seller acknowledge that Droom will not be liable for any damages, interests or claims etc. resulting from not processing a transaction/transaction price or any delay in processing a transaction/transaction Price which is beyond control of Droom.
Buyer and Seller shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made thereunder, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using the payment facility and Droom’s Website.
All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective issuing bank and payment instrument issuing company.
All online bank transfers from valid bank accounts are processed using the gateway provided by the respective issuing bank which support payment facility to provide these services to the Users. All such online bank transfers on payment facility are also governed by the terms and conditions agreed to between Buyer and the respective issuing bank.
Whenever a chargeback (CB) comes from a payment gateway/bank, following situations may arise:
1. Item not received CB - Buyer hasn't received the item. Refund will be created in accordance with the dispute policies.
2. Unauthorized CB - Buyer hasn't made this particular transaction. Refund will be created in accordance with the dispute policies. Seller expressly agrees that issuing the correct and complete invoice is the sole and primary responsibility of the Seller.
3. Item not as described - meaning item is not what Buyer expected. Dispute will be decided in accordance with the dispute policies.
At Droom when a buyer pays the Token Amount for a product, the entire amount so paid is covered under Buyer Protection program. Droom’s Buyer Protection allows buyer to be eligible for full refund of the Token Amount in case a refund claim using the Website features is raised within the stipulated time period provided for the product and/ or services.
Droom can refund the amount in shape of store credits or via cheque or any other payment instruments deemed appropriate by Droom from time to time. If Token Amount is more than the listing fee, Droom will keep the remaining balance as its administration cost for the transaction that did not get complete due to fault of a Buyer or a Seller.
If Droom has suspicion or knowledge, that any of its Buyers and Sellers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then Droom may while reserving its rights to initiate civil and/or criminal proceedings against member may also at its sole discretion suspend, block, restrict, cancel the display name and/ or account of such Buyer and Seller and /or disqualify that User and any related Users from availing protection through this program or availing any other remedy through the platform.
Droom reserves its right to initiate civil and/or criminal proceedings against a User who, files invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Droom may at its sole discretion suspend, block, restrict, cancel the display name [and its related display names] and/ or account of such User and/or disqualify that User and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a fraudulent complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.
Definition: Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, reason being that the product and/ or Services is significantly different from listing or material omission by the Seller or misleading statement by the Seller.
In case the Seller doesn't have the product, Droom can provide the refund of Token Amount to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.
Droom is a platform so that buyer and seller can exchange information and Droom does not take any responsibilities for return or replacement of any products transacted on Droom's platform. Seller(s) can always accept the return irrespective of the policy. In the event the Seller accepts the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyers account.
We encourage the Buyer to review the listing before making the purchase decision. Buyer shall not be entitled to any return/refund unless request for return/ refund/ replacement is made as per the process provided and in the timelines provided for the product and/ or Services.
Droom reserves its right to initiate civil and/or criminal proceedings against a User who, files invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Droom may at its sole discretion suspend, block, restrict, cancel the display name [and its related display names] and/ or account of such User and/or disqualify that User and any related Users from seeking return/ replacement of any product and/ or Services. Any person who, knowingly and with intent to injure, defraud or deceive, files a fraudulent claim for return/ replacement containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.
Generally, transactions are conducted smoothly on Droom. However, there may be some cases where both the Buyers and Sellers may face issues. At Droom, we have a Dispute Resolution process in order to resolve disputes between Buyers and Sellers.
A 'Dispute' can be defined as a disagreement between a Buyer and a Seller in connection with a transaction on the Website.
Disputes are filed as a result of a disagreement between the Buyer and the Seller. Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue. It is important that before a Buyer/Seller raises a dispute, they should attempt to solve the issue. Please note that whenever a Buyer raises a dispute, the Seller's payment for that order is put on hold immediately until the issue is resolved.
Whenever there is a disagreement, the Buyer can write to support@droom.in, while the Seller can write to seller support@droom.in , in order to raise a dispute. Disputes can be raised at a particular transaction level. Buyer(s) can also raise a dispute through ‘My account section’ by logging in to their account. Seller(s) can also raise a dispute through ‘Store manager section’ by logging in to their account.
Following are the indicative examples of potential disputes:
1. Item Not as described
2. Damaged Product
3. Part/Accessory missing
4. Seller Description/Specification Wrong
5. Defective (Functional issues)
6. Product not working and Manufacturer claims invalid Invoice
In case the Seller rejects the return request of the Buyer, and Buyer raises a dispute, then Droom will try to mediate and resolve the dispute between both the parties. If the dispute is resolved in favour of the Buyer, a refund is provided once the product is returned to the Seller. If the dispute is settled in favour of the Seller, Buyer is not entitled to any refund. Final resolution provided by Droom after taking into consideration all facts and proofs shall be final and binding on Buyer(s) and Seller(s).
In case of a dispute where the Seller is unable to provide a refund or a replacement, Droom will actively work towards reaching a resolution. The Buyer Protection Program covers Buyers who are unable to successfully resolve their dispute with the Seller or are not satisfied the resolution provided by the Seller. The Buyer can write to support@droom.in if the issue with the Seller is not resolved. Droom's Dispute Resolution team will look into the case to check for possible fraud and if the Buyer has been blacklisted/blocked from making purchases on the Website. Only after verifying these facts, a dispute can be registered.
In due course of resolution, Droom's Dispute Resolution Team will facilitate a conference call including the Seller and the Buyer. When a dispute has been raised, Droom may provide both the parties access to each other’s display names, contact details including email addresses and other details pertaining to the dispute. Buyers and Sellers are subject to final consent from Droom for settling the dispute.
- Only the Buyers who have purchased the product on Droom are eligible for the Buyer Protection Program.
- Any damage or loss to the product after delivery will not be covered under this program and will completely be the Buyer's responsibility. Buyers should refuse to accept delivery if the item is damaged.
- To be able to take advantage of the Buyer Protection Program, Buyers should first contact the Seller and attempt to resolve the issue. If the Buyer doesn't hear from the Seller or is unable to resolve the issue with the Seller even after contact, a dispute can be raised with Droom by writing an email to support@droom.in
- Fraudulent charges and claims are not covered under Buyer Protection Program.
-If the Buyer has already initiated chargeback through the credit card issuing bank, it will not be covered under Buyer Protection Program.
- Blacklisted and Blocked Buyers are not covered by the Buyer Protection Program.
- Buyers who have reached their maximum lifetime limit for claims are also not eligible. Buyers can make a maximum of 1 claims per year on Droom. If the claim was withdrawn, it is not counted.
- Through the Buyer Protection program, Droom does not provide any guarantee/warranty to Buyers for products sold on Droom against technical/manufacturing defects.
- Raising disputes against Sellers does not automatically entitle the Buyer for a refund or replacement for the product purchased. Droom shall verify the disputes so raised and may process only such claims that are valid and genuine.
- Droom shall at no point be responsible for any direct or indirect losses, expenses, costs of any nature whatsoever that may be incurred by any Buyer/Seller.
- Claims of the nature of 'Buyer remorse' (i.e. instances where products are bought by the Buyer by mistake or where the Buyer chooses to change his/her mind with regard to the product purchased by him) will not be entertained through this program, once the vehicle delivery has been made. Droom reserves its right to initiate civil and/or criminal proceedings against a User who, files invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Droom may at its sole discretion suspend, block, restrict, cancel the display name [and its related display names] and/ or account of such User and/or disqualify that User and any related Users from availing protection through this program.
- Decisions made by Droom under the Buyer Protection Program shall be final and binding on its Users.
- Droom reserves the right to modify/discontinue Buyer Protection Program without any prior notice period to its Users.
- Droom Customer Support Team/ Dsipute resolution team may seek additional documentation/clarification from Buyer to facilitate resolution of the dispute. In the event Buyer does not respond with information/clarification sought within 5 days of such request, the dispute shall be auto-closed in favour of the Seller.
Droom Miles are the loyalty points which are like virtual currency that user can redeem against a future transaction done on Droom’s online platform. Droom Miles are credited in your account when you transact on the Website and/ or Droom’s online platforms through promotional activities with one Droom Mile equivalent to one Indian Rupee (INR 1/-). You can also purchase these miles from Droom Miles page under my account. The validity of these miles depends upon the type of miles.
Generic Miles: These are the miles that User(s) purchase through their “My Account” page on the Website by adding money. These miles can be redeemed against any transaction on the Website and/ or Droom’s online platforms. These miles are valid for 3 years from the date of purchase.
Specific Miles: There are multiple types of Specific miles, which can be redeemed against specific transactions on the Website and/ or Droom’s online platforms. Droom Miles earned through a promotional offer, will depend on the terms and conditions of the promotion under which, the transaction is successfully completed.
Purchase of Droom Miles: You can Purchase Droom Miles using any of the pre-paid payment options only.
Refund of Droom Miles: Droom Miles comprises of three types of miles - Store credit (which is a credit granted by Us typically in lieu of a cancelled order), miles purchased by User(s) (which is a prepaid amount that You added to the Wallet to pay for future orders on the Website) and Promotional balance (which is credit granted by Us purely for promotional or goodwill purposes). Droom Miles purchased by User(s) (prepaid amount) as well as the Promotional balance added to the Wallet will be non-refundable while Store credit will continue to be entirely refundable.
Droom shall determine, from time to time, at its discretion, which transactions are eligible for inclusion and exclusion of the mile’s program and how many miles to be earned and on what basis.
In case of a reversal of any eligible transaction, Droom Miles credited to the account as a result of such transaction will be deducted from the miles balance.
You will be able to hold up to an amount of 10,000 Indian Rupees (INR 10,000/-) i.e. 10,000 Droom Miles in one instance. There is no need to maintain a minimum balance. No interest will be payable on Droom Miles. You are not currently permitted to: (a) transfer Droom Miles to your bank account, (b) purchase any pre-paid payment instruments using Droom Miles, (c) withdraw Droom Miles in cash, or (d) transfer or assign Droom Miles or any benefits associated with Droom Miles.
Droom reserves its right, in its sole discretion and without any prior notice, to impose and/or revise charges/commissions in relation to the use of Your Droom Miles.
Droom may suspend or discontinue Your access / use to or of Your Droom Miles, for any reason at any time without written notice to You. In addition, Droom may suspend Your use of Your Droom Miles if it suspects that such transaction or Your Droom Miles are being or are likely to be used without authorization, fraudulently, suspiciously or are otherwise unusual based on prior transaction activity / history and application of Our internal fraud controls.
Limitation of Liability: In no event will Droom will be liable for any unused Droom Miles, any special, incidental, indirect or consequential damages or losses of any kind, arising from the use of Droom Miles or association with the Droom Miles.
You shall indemnify and hold harmless Droom/ Website, all it’s products and Services listed on the Website and in these Terms of Use, its owner(s), licensee(s), affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, Privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.
Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in New Delhi.
Unless otherwise specified, the material on the Website is presented solely for the purpose of sale in India. Droom make no representation that materials in the Website are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and Droom is not responsible for the information and Services availed from this Website.
This Website, all it’s Services and all it’s Content including the Content posted on the Droom Community platform by it’s Users is controlled and operated by Droom Technology Limited. All material on this Website, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Website is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner/ Droom, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited.
Droom respects the intellectual property of others. In case You feel that Your intellectual property has been infringed, You can write to Droom at infringement@droom.in or legal.group1@droom.in .
To: Grievance Officer, Droom Technology Ltd
I, [name] ____________________________ of [address] _________________________ do solemnly and sincerely declare as follows: 1. I am the owner of certain intellectual property rights, said owner being named __________________ ("IP Owner"). 2. I have a good faith belief that the item listings or materials identified in the annexure attached hereto are not authorised by the above IP Owner, its agent, or the law and therefore infringe the IP Owner's rights. Please expeditiously remove or disable access to the material or products claimed to be infringing. 3. I may be contacted at:
Name ________________________________________ Title & Company ______________________________ Address _________________________________ Email (correspondence) ________________________________ Telephone/Fax _____________________________________________________________ Date _____________________
4. I make this declaration conscientiously believing it to be true and correct. Declared by ______________________________ on [date]___________________________________ in [place]________ Truthfully,
Signature
We request You to please also provide the following information in Your complaint:- a. Identification of the material on Our website that is claimed to be infringing or to be the subject of infringing activity. b. Your address, telephone number and e-mail address. c. In case of Trademark infringement, please provide the ownership of Trademark (Trademark Registration Certificate should be in the name of applicant). Important Note: In Your notice of infringement, You shall be required to identify the individual listing which is infringing Your intellectual property. General notices shall not be accepted. We are happy to receive such information, but must advise that We may be limited in Our ability to respond to Your request absent formal notice from an authorized rights owner.
Please contact us for any questions or comments (including all inquiries unrelated to trademark/ copyright infringement) regarding this Website by electronic or written communication at the address provided in the Contact Us section of this Website. If you have any concern about privacy or grievances with the Website or any of its content or to report any abuse of laws or breach of the Privacy Policy and Terms of Use, please contact the grievance officer, details of whom are listed below with a thorough description of such concerns/ issues faced by you and we will try to resolve the issue for you.
Any provision of these Terms of Use that is found to be prohibited or unenforceable shall be ineffective to the extent of such prohibition or unenforceability, without invalidating the remaining portions hereof.
In accordance with Information Technology Act 2000 and rules made there under, in case you have any grievances about the use of this Website / any of the policies for use / availing the services on the Website, you may contact the grievance officer appointed by us. The name and contact details of the Grievance Officer are provided below:
Mr. Ram Ramiti Singh
Plot No. 77-A, Ground Floor, Iffco Road, Sector 18,
Gurgaon - 122015, Haryana -India.
Time: Mon to Sat (10:00 to 19:00)
Email: Support@droom.in
