What is Germ Shield?

Terms & Conditions

This anti-microbial treatment solution (“A Service By Droom - Germ Shield”) and the service (Herein after referred as “Service”) is brought to you ( Herein after referred as “You” /”Your” / “Buyer”/“User”) by Droom Technology Limited( Herein after referred as “Droom”)

Disclaimer:

“Please note that this anti-microbial treatment solution (“A Service By Droom-Germ Shield”) has proven effective on droplet-based viruses like SARS and other droplet-based viruses. Droom does not assumes any liability for effectiveness or accuracy of the Services rendered by any of its technicians / vendors and quality of the Services and accuracy of claims made are at the sole risk/ liability of the technicians / vendors.

Service Disclaimer:

“Due to high demand of this Service, there can be a delay in the fulfillment of the Service.However, Your order will be attempted to be fulfilled within 24 hours”. Droom will not be liable for any delay in Services or any kind of damages which You may incur in case the Service is delayed.

More about this Service:

• 1. The anti-microbial solution (A Service By Droom-Germ Shield) Service for Your vehicle will provide 99.99% germ kill protection via its transparent coating on the surface.
• 2. The efficacy of the treatment is valid for 4months, i.e. RLU (relative light units) up to 100 can be maintained for 3 months.
• 3. Post Service efficacy cannot be guaranteed in case high-pressure cleaning equipment, vehicle shampoo,vehicle polish areused for cleaning the vehicle.
• 4. The Service can be availed all 7 days between 9 AM to 6 PM.
• 5. The service appointment and time slot to be confirmed by vendor post order confirmation
• 6. Available in select locations.

Terms and conditions:

• a. This is an ongoing Service provided by Droom and Droom reserves the right to discontinue with this Service without any prior information to You at it’s sole discretion.
• b. This Service cannot be combined with any other services or offers on http://www.Droom.in(“Website”).
• c. Droom at its own discretion may ask for more information/documentation on email or on call before processing Your order.
• d. Droom reserves the right to cancel Your order and refund You the amount of any specific order at its sole discretion without providing any explanation/reason (s) to You whatsoever.Droom may take upto five (05) business days in case of a refund of Your order.
• e. In case of any promotional activity by Droom on the Services, Droom may provide You with a discount coupon through the Website or on call or email or any other source as Droom may deem fit at its sole discretion for availing the Services listed on the Website.Each coupon can be availed only once per User on Services the coupon code is intended for. No additional discounts will be provided by Droom to You. Further, the coupon cannot be combined with any other offer or services active on the Website.
• f. The Buyer can cancel the order within three (03) hours (“Cancellation Period”) before the selected delivery time slot of the Service. After the Cancellation Period is over, the Buyer will not be able to cancel the order and the money deducted shall be nonrefundableto the Buyer. No correspondence directly by the Buyer will be entertained once delivery is confirmed. The decision of Droom is final and binding in this regard.
• g. Though in its best endeavor, Droom ensures that the technicians/vendorsproviding the Services will be in their best of health and will take all necessary precautions and measures including but not limited to wearing proper safety suits, masks and other safety gearfor providing the said Servicesbut Droom disclaims any liability in any manner with regard to thegeneral health of any of its technicians/vendorsproviding the Services and does not assume any liability in this regard. Further, Droom will not be liable in any manner whatsoever, for any health ailment, disease or any other lossor riskof any nature that may occur to any of its Users/ You while availing the Services or while being in contact with any of the technician(s)/vendorsrendering the Services.
• h. Further, Droom will not be liable for any lossof property, damage to You or to any of the technicians/vendors vehicle,any accidents in which the technician/vendor might be involved, any fines imposed during or after the lockdown period, any issues arising out of the equipment’s used for the Services and any health-related issues of it’s technicians/vendors related to this Service.
• i. Droom does not assume any liability for any losses, damages of any nature whatsoever suffered by You by use of the Services and will not be liable for the services rendered by the technicians/ vendors.
• j. Droom does not guarantee any post Service efficacy after the use of the Services in case high-pressure cleaning equipment, vehicle shampoo, vehicle polish are used for cleaning the vehicle thereon after the Service has been done on Your Vehicle. Further, Droom does not warrant or guarantee that after the Service, You or Your vehicle will be free from all viruses and will not be liable or held liable in case You or any of Yourrelatives/colleagues/neighbors/known persons are infected or show signs of any virus or any other disease post the Service.
• k. Further You shall indemnify and hold harmless Droom/ Website, its owner(s), licensee(s), affiliates, subsidiaries, and their respective officers,directors, agents, and employees,technician and vendorsfrom any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of the Servicesandany health issues You or any of Your relatives/colleagues/neighbors/known persons maybe suffering from at the time of procuring the Services.
• l. Droom’s decision in any/ all disputes of any Buyer in relation to this Service shall be final and binding on the Buyer and Droom further disclaims all liabilities in regard to this Service. In case of any genuine dispute which arises between Droom and the Buyerwhich is proven in the favor of the Buyer, the maximum liability of Droom will be the amount paid by the Buyer for thatspecific order.
• m. Droom owns and operates this Service and (Droom Health-Germ Shield)is solely and exclusively owned and operatedby Droom. Droom reserves the right to take appropriate legal actionsolely at Your costin case of any dispute in relation to the intellectual property rights/ trademark or copyrights issues of (A Service By Droom-Germ Shield).
• n. Droom may at it’s sole discretion change/modify or alter the terms of these Terms and Conditions withoutprior notice to You.
• o. This Service can be booked with online payment method only. However, the payment post service delivery can be made through COD/online payment options.
• p. The terms and conditions of this Serviceare governed by Indian laws and any dispute shall be submitted to the exclusive jurisdiction of courtsat Gurugram.
• q. This Serviceis valid only on Website and Droom mobile application
• r. For any Support, please contact Droom’s Customer Care at: 9650 08 08 08

How to avail the Service:

• a. Visit https://droom.in/health or get the Droom app
• b. For instant booking, please contact us on our Hotline number at 9650 08 08 08
• c. For further queries, please contact our customer support team at 9650 08 08 08