Coronavirus Epidemic has affected the automobile industry by forcing the manufacturers to take stringent steps to mitigate the impact of the virus on the Indian customers. MG Motor India today announced its disinfect and deliver initiative for ensuring car deliveries and test drive at home to customers under a completely sanitized process. MG Motor’s Dealerships are taking adequate steps to sanitize the service workshops and showrooms. All delivery and test drive vehicles are being swabbed with disinfectant before delivery at customers’ homes. The manufacturer is taking precautionary steps to make a safe working environment for dealership employees’ health and well-being.
Speaking on the announcement, Gaurav Gupta, Chief Commercial Officer, MG Motor India said, “At MG Motor India, it’s a human thing to look out for each other. As a responsible organization, we are committed to the safety and health of our customers, dealer partners, dealer staff and employees. In times like these, ensuring the well-being of people that we care about becomes paramount. Safety being our topmost priority, through the Disinfect and Deliver Program our focus is to sanitize throughout the value chain. Thus, we will have limited staff to support essential and emergency services during this period. We regret any inconvenience caused to our customers in advance. However, we will try our level best to satisfy our customers as always.”
British Marquee now owned by the China based SAIC motors has totally digitized the process of bookings and delivery of MG cars, enabling its customers to book Hector and ZS EV online. MG Motors will have the vehicles delivered at their doorstep. Customers can also log on to www.mgmotor.co.in to book their desired vehicles, and confirm delivery-related details.
MG Motors customer contact centre (Pulse Hub) executives will continue to operate from their homes 24/7 while providing emergency customer services like Roadside Service Assistance (RSA). Only need-based staff is being deployed at dealerships at different intervals to ensure their health and safety while delivering customer services seamlessly.