This loan service (“Service”) is brought to you (hereinafter referred as “You”/“Your”/ “Buyer”/“User”) by Droom Technology Limited ( hereinafter referred as “Droom”) under its service branch “Droom Fintech”. Droom platform shall be referred to as Droom.in/fintech (“Platform”)

Disclaimers:

Approval by Listed Lenders: Approval of the said loan amount and EMI payable, interest chargeable thereof are subject to vary time to time at the sole discretion of the Droom and other Lenders (“Lenders”) on the Platform. Lenders The Platform does not provide any kind of guarantee with respect to the sanctioning/approval of loan. It is agreed and acknowledged by the User/Buyer that the Lenders shall have the sole and exclusive discretion either to accept or reject any of the proposals/applications received from the User/Buyer/Customer of Droom Fintech, for availing such Services.

Such decisions of the Lenders shall be final, conclusive & binding between the User/Buyer/Customer and prospective Lender. The Platform does not provide any guarantee, nor does it take any responsibility for said disbursement/approval of loan and interest rates thereto. Interest rates are subject to User/Buyer creditworthiness and may fluctuate and vary as per the RBI instructions & notifications. The Platform will not be liable for the actions and consequences of the Lenders and the User/Buyer in this regard and Droom shall not be made a party to any litigation or matters thereof. Further, Droom shall have the sole right at its own discretion to take appropriate action against the User/Buyer and/or the Lenders at their sole cost and consequences in case any such issue arises.

Loan Approval by Droom: In case of the User availing loan from Droom, Droom does not guarantee loan approval on providing of the said information required, Droom will check the User/Buyer information (as provided) to process the loan application. Droom shall at their sole discretion either accept or reject the loan application of the User/Buyer and the decision of Droom in approval of the loan application shall be final and binding on the User/Buyer. Droom shall not be liable for any loss or damages incurred by the User/Buyer in this regard. Further, Droom shall have the sole right at its own discretion to take appropriate action against the User/Buyer at their sole cost and consequences in case any such issue arises.

Usage of Services: Users/Buyers hereby accept and provide their consent herein to avail these Services and they accept the terms and conditions of these Services. Please note, the consent of the User/Buyer is of utmost importance and is required for availing the Services.

Terms & Conditions:

1. This Service is available for all vehicles (new or used). The User/Buyer can purchase/buy vehicles which are either listed on the Droom Platform or bought offline through other channels.
2. This Service is available for all vehicles (new or used). The User/Buyer has an option to take the Services either from Droom or from other Lenders listed on the Droom Platform.
3. The Service is available to all Users/Buyers who have registered themselves on the Platform and are over the age of 18.
4. The User/Buyer shall agrees to provide all requisite vehicle details, seller details etc. and KYC documents as and when required by the Platform or the Lenders listed on the Platform from whom the User/Buyer is willing to avail the Services, respectively.
5. List of details/documents required at the time of availing the Service is subject to be change at the sole discretion of the Lenders listed on the Platform.
6. In case the User/Buyer wishes to avail the Service through any Lenders listed on the Platform, and is buying the vehicle from Droom, the following basic information along with required KYC (which shall be asked at the sole discretion of Droom) is as follows: - Fields needed in the loan application form:
   Personal information:
   a. if the vehicle is brought from Droom, the User/Buyer shall enter the Listing URL/ID of the vehicle listed on Droom.
   b. First name
   c. Last name
   d. Email address
   e. Mobile number
   f. DoB
   g. Gender
   h. Location - City & Pin Code
   i. Address
7. In case the said vehicle is brought offline by the User/Buyer and the User/Buyer wishes to avail the Service from the Platform, other than the basic information listed in the above-mentioned point, the following additional information shall be required (subject to change/amendment by the Platform or its listed Lenders at their sole discretion without any intimation to User/Buyer): -
   Pre -Approval Form which shall have the following details: -
   a. Category of vehicle
   b. Condition of vehicle
   c. PAN number
   d. Aadhar number
   e. Loan amount
   f. Loan tenure
   g. Employment type/salary
8. The Lenders, at their own discretion may ask for more information/documentation on email or on call before processing Your loan application ahead.
9. In case the User/Buyer is not willing or eligible to provide the requisite details or the KYC required to avail the Service, the said Service shall not be provided by the Lenders and neither the Platform nor the Lenders shall be liable for any damages caused to the User/Buyer in this regard.
10. 10. The Platform shall be at liberty to share the User/Buyer information (as provided) with its listed Lenders on the Droom Platform for fulfillment of the said Services and the User/Buyer irrevocably consents to the same.
11. The Lenders does not guarantee loan approval on providing of the information required by the Lenders. The Lenders scrutinize the information (as provided) for processing the loan application and the Lenders shall at their sole discretion either accept or reject the loan application of the User/Buyer and the decision of the Lenders in approval or rejection of the loan application shall be final and binding on the User/Buyer. The Platform or the Lenders shall not be liable for any loss or damages incurred by the User/Buyer in this regard.
12. The User/Buyer shall have the option to choose the Lender from the list of Lenders on the Platform. The User/Buyer upon choosing the lender from whom he/she is willing to avail the Service from, the details of the User/Buyer will be redirected to the Lenders portal or website (whichever is applicable) and once the said User/Buyer is redirected to the Lenders(s) platform wherein the User/Buyer shall fill in the required application and upload the requisite details as requested by the concerned Lender.
13. In case the said loan application is accepted or loan is sanctioned by the Lenders to the User/Buyer, the said User/Buyer shall execute a loan agreement separately with the respective Lender and the terms and conditions of the said loan agreement executed separately between the Lender and the User/Buyer shall prevail in case of any dispute between the User/Buyer.
14. The Platform will not be held liable or responsible for any 3rd party advertisements or applications or any data on the Lenders(s) platform nor Droom shall be liable or responsible for any data/information provided to the Lenders(s) as consented by You neither the Platform or Droom shall be liable or responsible for any additional information sought by any Lenders to process the loan application ahead. The User/Buyer shall at his/her own discretion and free will, provide such additional information required by the Lenders.
15. The Platform in this case, is only connecting the User/Buyer to the listed Lenders on its Platform and shall not be held liable for any issues arising out between the Lenders and the User/Buyer in any regards or any manner whatsoever.
16. Lenders shall at their sole discretion either accept or reject the loan application of the User/Buyer and the decision of the Lenders(s) in approval of the loan application shall be final and binding on the User/Buyer. Lenders on the Platform shall also be at liberty to cancel the loan application before the said loan is provided to the User/Buyer at their sole discretion with or without providing any reason(s) thereof and shall not be liable or responsible towards the User/Buyer in any manner or regards whatsoever.
17. The User/Buyer shall be responsible and liable to provide the correct information for availing the Services and any misleading/wrong information provided by the User/Buyer shall attract consequences (including rejection of the loan application and any legal consequences) at the sole discretion of Droom or any of its listed Lenders on the Droom Platform.
18. The User/Buyer shall solely indemnify and hold harmless Droom, its employees, directors, affiliates, subsidiaries and its listed Lenders on the Platform from all losses and damages incurred or expected to be incurred by the User/Buyer from availing the Services or rejection of the loan application for any reason(s) whatsoever of the User/Buyer by Droom or its listed Lenders on the Droom Platform.
19. The User/Buyer also provides his/her consent to Droom and the Platform and its listed Lenders to retain his/her data in its databases for future references and other ancillary services to be offered by Droom or its listed Lenders. It is further to be noted that the User/Buyer data can be used by Droom and/or its listed Lenders for their respective business purposes. The User/Buyer can request (in writing via email) to delete the said data/information from the servers of Droom and the request will be accorded as per applicable laws. Droom disclaims any liability once the said data of the User/Buyer is shared with any of its listed Lenders for availing the Services and in case the User/Buyer requires his/her data to be deleted from the respective Lenders, the said request needs to be made directly to the Lender itself and Droom will not be held liable for the actions and consequences of the Lenders.
20. Droom owns and operates the Droom Fintech logos, trademarks, tradenames, and the Services offered or to be offered under the said names, Droom reserves the right to take appropriate legal action solely at Your cost in case of any dispute in relation to the intellectual property rights/ trademark or copyrights issues of Droom Fintech or any related names owned and operated by Droom thereof.
21. 21. Droom will not be responsible for the intellectual property or any 3rd party rights of any of the listed Lenders on the Platform and disclaims all its liabilities in relation to the same. Droom or any of its affiliates, directors, employees, subsidiaries will not be made a party to any 3rd party litigation including but not limited to: -
    a. the loan agreements between the User/Buyer and the Lenders. Droom will not be made a party to any loan agreements or litigation between the User/Buyer and the Lenders.
    b. Any issues arising out of the intellectual property or 3rd party rights of the Lenders or the User/Buyer. Droom will not be made a party to any litigation or dispute which is not related to the intellectual property of Droom or any of its subsidiaries.
22. Droom may at its sole discretion change/modify or alter the terms of these Terms and Conditions without prior notice to You.
23. The payment terms for processing of the loan application and granting of the loan shall be as per the policy of the Lenders(s) through whom the Service is to be availed.
24. 24. The terms and conditions of this Service are governed by Indian laws and any dispute shall be submitted to the exclusive jurisdiction of courts at Gurugram
25. This Service is valid only on the Platform.
26. For any support, complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to the ("Grievance Officer") on the following address:
    Grievance Redressal Officer:
    Mr. Sunil Kumar
    Plot No. 77-A, Building -1 Iffco Road, Sector 18, Gurgaon - 122015, Haryana -India.
    Time: Mon to Sat (10:00 to 19:00)
    Email: Support@droom.in