Toyota India has introduced the Customer Connect Program 2.0 in the country. It has been launched to assist and support customers in these testing times of COVID-19 pandemic. Under this program, the Japanese brand, in accordance with its ‘Customer First’ philosophy, will offer an extension of vehicle warranty & customer paid extended warranty, free maintenance services and pre-paid service package. Presently, India is worst affected by the second wave of COVID-19 and hence, several automakers have extended help to their existing customers.
Commenting on the new announcement, Mr. Naveen Soni, Senior Vice President, TKM said, “We are aware of the extreme difficulties faced by our customers during this pandemic and the uncertainties it has brought. Our “Customer Connect Program 2.0” is a step further to build confidence and show our commitment to our valued customers by ensuring seamless communication and hassle-free processes to ensure customer convenience & utmost safety. Our dealerships will continue their efforts to support our customers, and as a responsible corporate citizen we are extending our support to even take care of vehicle sanitization used by frontline warriors. Taking this opportunity, we would also like to sincerely request all our customers to stay at home and follow the guidelines announced by the Government.”
As a part of the Customer Connect Program 2.0, Toyota is also offering Toyota Bactaklenz at a special price for both Toyota as well as non-Toyota vehicles. For those asking, it is a non-chemical fumigation treatment. Further, all dealerships are being informed to strictly follow preventive protocols by adopting highest standards of safety and hygiene practice. The company is also encouraging contactless service where customers can book service appointments through TConnect mobile App, WhatsApp or Website and choose to pick up & drop services, and dealerships will make all the efforts to delight and meet customer requirements. Toyota has joined the bandwagon of brands like Maruti and Tata by extending the warranty and service cover.