Skoda Auto Volkswagen India Pvt Ltd has appointed Berndt A. Buchmann as its Group Director, After Sales & Vehicle Logistics. In his new role, Berndt Buchmann will be responsible for supervising the after-sales plan of action with an intent to ensure a satisfied customer base for the Group. Furthermore, he will be reporting to Mr. Gurpratap Boparai, Managing Director at SAVWIPL. Besides this, Buchmann will be succeeding Justin Nolte who will be taking over a new assignment in Volkswagen AG.
“We are delighted to have Berndt on board. His valuable experience of over 25 years in After Sales Services and Parts Operations will surely add a lot of value to our customers and help us deliver on our promise of providing the best ownership experience to them. We believe his holistic sectoral understanding will be an exceptional value addition to the business,’’ as commented by Gurpratap Boparai, Managing Director, ŠKODA AUTO Volkswagen India.
Talking about Berndt A Buchmann, he comes with an automotive experience of more than twenty-five years in the areas of after-sales, sales & marketing, and service & parts operations. Earlier, he was in Volkswagen Group Japan as Director Group Aftersales & Head of VW Aftersales. Besides this, Buchmann has worked with several organizations like VW Group AG, VW Group Russia & CIS, Groupe PSA, and AUDI AG.
“The Volkswagen Group is taking big steps toward strengthening customer relationships. I look forward to working closely with the leadership team to provide a seamless, transparent and tailor-made customer experience to our valuable customers, which will help us realize our goals for the Indian and overseas markets,’’ as commented by Berndt Buchmann.