Mercedes Benz India has announced the extension of warranty and service initiatives for all its customers in the country. The German luxury automaker will continue the 24x7Customer support via customer assistance center during the lockdown with the help of remote setup. The standard warranties expiring between April 15 - May 31, 2021 have been extended upto June 30, 2021. The customers who have missed the scheduled annual service between April 15 - May 31, 2021 would be honored up to June 30, 2021 without affecting warranty benefits.
The company also announced that the claims related to Advance Assurance Extended warranty or Motor insurance (Daimler Financial Services Insurance) can be reported till 30th June’21. Such claims will be attained even if the extended warranty or motor insurance on the car has lapsed between April 15 - May 31, 2021. In addition, the existing customers can easily renew motor insurance policy through Daimler Financial Services by simply calling the nearest Mercedes-Benz dealer and receiving policy over e-mail with eased payment terms. If the vehicle’s standard warranty period of 3 years is expiring between April 15 - May 31, 2021, customers can buy Advance Assurance extended warranty by simply calling the nearest company authorized dealership before June 30, 2021.
Mercedes Benz also stated that Road Side Assistance with special permissions from authorities is made available wherever possible to ensure customer support. Once the lockdown restrictions ease down, customers can avail services like DSDNxt, which allows them to stay connected with their vehicles from the comfort of their home and experience the entire service journey digitally. With DSDNxt, after booking for an online appointment, customers receive a ‘Service Web Check-In Pass’ against each service, which then facilitates selection of service preferences, including the real-time tracking of the car during pick & drop, real-time service status update, download service documents, and online payment of service bills.