Hyundai Motor India Limited (HMIL) recently opened its first centralised integrated quality and training centre in the country, located in Faridabad, in the Delhi-NCR region. This is the fifth such facility of its kind, with the other four situated in North America, Europe, Africa and China.
The new facility is spread over 72,000 sq. ft. and incorporates a Quality Centre, Training Centre as well as Parts Quality Centre. This consolidated facility will enable Hyundai to cater to Indian road challenges and improve product quality, to achieve its target of building ‘Zero Defect’ products.
Speaking at the inauguration of the INQC facility, Y K Koo, MD and CEO, HMIL said, “With the opening of India Quality Centre, Hyundai Motor further aims to reinforce its commitment to unmatched quality with focus on zero-defect vehicles. We will continue to focus on delivering top level of vehicle safety and bring innovative mobility solutions based on human-centric, eco-friendly technologies and services.”
According to Rakesh Srivastava, director (Marketing and Sales), Hyundai Motor India, “The INQC will take lead in new projects, right from their pilot stage, on ‘Top Level Safety Quality’ through proactive communications and understanding customer feedback to eliminate potential risks. The centre will also significantly monitor aspects including vehicle durability, unexpected safety issues, system and vehicle benchmarking and aid new model development, right until the mass production stage.“
The INQC, along with the part centre, will also be responsible for quality assurance for all the exports being done by the company in the APAC region. The facility will also see around 10 vendors’ representatives from Korea, including PSC Valeo, Doowan and Hala Visteon, positioned inside its premises to react to consumer complaints quickly.
Hyundai aims to grow at 8 percent in FY2017-18, projecting a total sales number of 6,72,000 units. The company services around 53 lakh vehicles annually across its 1,253 strong workshop network. It currently employs around 7,300 technicians and 3,300 service advisors.