Trust & Comfort

Droom understands why trust is the most important thing when you are going to buy a used vehicle. Buying a used automobile from an unknown person or dealer is full of pain points, friction and pitfalls. droom has created a series of trust factors that brings the much-needed trust for buyers and helps them to take more informed decision.

Main Issues That Can Cause Buyer’s Anxiety and Trust Issues

  1. Who is the seller can I trust him?
  2. What if the seller is not truthful to me?
  3. How do I know if the documents are genuine?
  4. What if the seller is not a genuine seller?
  5. How do I know the exact condition of the automobile?
  6. How do I develop comfort if the item is not stolen or belongs to someone else?
  7. What if the automobile has significant issues or problems?
  8. How do I know if the odometer reading is not tempered?
  9. Am I paying the fair market value?
  10. How do I know that the automobile has genuine parts and nothing has been altered or removed?

Full Circle Trust

At droom we feel very passionate about how to bring trust in buying and selling equation for a new or used automobile. droom has developed a very comprehensive, unique and proprietary approach to bring back the trust and is called full circle trust program, which covers various aspect of your buying experience. There are hundreds of unknowns when you are buying a used vehicle. Droom full circle trust program helps buyers to take more informed decision and avoid risks that stem from unknowns.

Seller knows a lot about the vehicle but has no incentive to be truthful to you other than moral obligation. In fact, in many cases, seller is not only lying but he has also deliberately tempered with the vehicle especially odometer reading for his selfish and unfair gains. Droom makes sure that you are only dealing with reliable and verified seller, droom offers buyer protection so that your token amount is safe & refundable, droom offers Droom Inspection Report on the vehicle you are buying, droom also forces sellers to disclose more information about the items while creating a listing vs. any other online company, and finally sellers are also rated by buyers from droom community and that gives new buyers an opportunity to develop more comfort about a rated seller.

Full Circle Trust Process

About Droom Full Circle Trust Score

Droom Full Circle Trust Score is based on Droom’s proprietary technologies and algorithms that take into account trust factors that are important while buying used automobiles, such as auto inspection, warranty, verified seller, attractiveness of pricing for buyer, and level of disclosures by the sellers. Droom Full Circle Trust Score will allow buyers to develop more objective assessment and comfort around the vehicles they are considering buying. Our Full Circle Trust Score is equally attractive for sellers who want to adopt best practices and offer nothing but the best to the buyer community. Seller listings with higher trust score will automatically emerge as winners on Droom’s marketplace.

Components of Droom Full Circle Trust Score

Transparency Score

This score is based on listing details disclosed by Seller, such as Number of Images, Quality of Images, Description, etc.

Pricing Score

This score is based on the listing price relative to market price of similar vehicles and Droom’s algorithmic pricing engine i.e. Orange Book Value.

Seller Score

Every seller is unique, hence this score is based on seller related factors such as the Ratings given to them by buyers, whether the seller is verified or not, etc.

Health Score

Every seller maybe trustworthy, but this score is based on factors which provides more trust on the vehicle such as inspection report, warranty, etc.

Full Circle Trust Score Elements

Verified Sellers

We feel very strongly that knowing your seller is super important. At droom you only deal with reliable and trustworthy sellers. droom verifies every seller and if the seller information is fully verified, the sellers are issued Verified Seller badge that are visible to buyer. Also, while at droom an individual or a professional seller/dealer can sell, droom cross verifies more detailed information for professional sellers/dealers.

Droom Inspection Report

Droom offers independent, objective and unbiased automobile inspection reports. These reports are independent and follow Droom’s inspection methodology, thus do not favor a seller. A reputed partner of droom performs the droom inspection report.

Seller Declaration

For every item that is being sold at droom by an individual or professional seller/dealer, droom asks every seller to fill a seller declaration form on self-disclosure basis. This form is uniquely designed so that seller can disclose any unknown problems in the automobile they are selling. This process adds great level of transparency in the buying process for the buyer. In case the seller is not truthful or fully transparent, droom inspection report can reveal whether the seller declaration is passing or failing.

Droom Listings

Unlike online classifieds or online auto discovery platforms where you see very limited information of the item you want to buy, Droom listing has very detailed information. We believe customers deserve to know and see each and every aspect of the vehicle they are buying. We have created a unique approach how a seller creates a listing. The listing creation process at Droom may means a few more steps for the seller but it results into much higher level of transparency for the buyers. The Droom Listing is a symbol of higher trust, safety and convenience.

Rating & Reviews

At droom, buyer can read product and seller ratings and reviews to make more informed decision. Buyer can also rate the seller from whom he bought an item or can rate the product bought. If a buyer does not have a good experience or did not like the product, he can rate the seller or the product accordingly. Because all users get to see the ratings and reviews for all the seller and the products, it makes buyers more informed.

FCTS Premium Report

Need more surety and trust? Purchase FCTS Premium Diagnostic Report (non-refundable) and know all about the components and their scores comprising the transparency score, health score, pricing score and seller score.
All in Rs. 29 only!

Benefits of Buying Premium Report

 
Overall Vehicle Listing FCT Score
Overall Transparency, Health, Pricing & Seller Scores
Vehicle Listing Details
Details of Each Scoring Bucket
Parameters Constituting Each Bucket Score
Diagnostic Scores of Each Parameters Constituting the Buckets
Average FCT Score for Similar Make-Model Listing
OR

FAQs for Droom Full Circle Trust Score

Droom Full Circle Trust Score is based on Droom’s proprietary technologies and algorithms that take into account trust factors that are important while buying used automobiles, such as auto inspection, warranty, verified seller, attractiveness of pricing for buyer, and level of disclosures by the sellers. Droom Full Circle Trust Score will allow buyers to develop a more objective assessment and comfort around the vehicles they are considering buying. Our Full Circle Trust Score is equally attractive for sellers who want to adopt best practices and offer nothing but the best to the buyer community. Seller listings with higher trust score will automatically emerge as winners on Droom’s marketplace.

Top Initiatives to Improve FCTS Score

  1. Price your vehicle as close to the industry standards' (OBV) recommendation to improve your FCT Score.
  2. Verify your phone and email to become a Verified Seller and earn the buyer's trust.
  3. Provide auto inspection report to get higher score. Auto Inspection from Droom fetches you the maximum score. Don't wait, Order now!
  4. Offer warranty with your vehicle listing to achieve better score.
  5. Your seller rating is impacted by the following factors: Payment, Communication, Viewing & Scheduling, Handover & Delivery, Professionalism. Try to improvise on these factors.
  6. Upload more and high quality images of your listing. Also consider uploading a video of your listing.
  7. Offer Returns as an option in your listing to earn buyers’ trust and increase your score.
  8. Offering free test drive helps to earn more score.
  9. Become a Droom Premium Pro-Seller and get access to several seller tools and analytics, along with a higher seller score.
  10. Providing as much information as possible in Basic Facts and Key Factors helps improve your score.

Terms and Conditions of FCTS

The Full Circle Trust Score is subject to the following Terms & Conditions
  • Full Circle Trust Score is based on Droom.in proprietary technologies and algorithms that take into account trust factors that are important while buying used automobiles, such as auto inspection, warranty, verified seller, attractiveness of pricing for buyer, and level of disclosures by the sellers.
  • Full Circle Trust Score will allow buyers to develop more objective assessment and comfort around the vehicles they are considering buying. Our Full Circle Trust Score is equally attractive for sellers who want to adopt best practices and offer nothing but the best to the buyer community.
  • Droom.in claims no responsibility for accuracy or correctness of the information listed by seller on Droom.in and cannot be held liable for any decisions made based on the Full Circle Trust Score.
  • The information provided is “as is” and without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose.